ECC Shift Engineer
2 weeks ago
We are seeking a highly motivated and experienced Data Center ECC Lead to oversee and manage the Emergency Command Center (ECC) operations. The ECC Lead will be responsible for ensuring the stability and efficiency of data center operations, managing a team of ECC Operators, and driving incident resolution processes.
Key Responsibilities:
- Lead and manage the ECC team to ensure 24/7 monitoring of data center infrastructure, including servers, networks, and environmental conditions.
- Oversee and coordinate response to system alerts and incidents, ensuring timely resolution and escalation when necessary.
- Develop and implement best practices, standard operating procedures, and incident response protocols.
- Act as the primary point of contact for internal teams and external vendors regarding critical technical issues and incident resolution.
- Ensure accurate documentation of incidents, troubleshooting steps, and resolutions for future reference.
- Conduct regular system health checks, preventive maintenance, and risk assessments to improve overall system reliability.
- Ensure compliance with operational procedures, security protocols, and industry best practices.
- Assist in disaster recovery and business continuity planning, including regular testing and validation.
- Maintain and update ECC operations reports and dashboards to track performance metrics and incident trends.
Requirements:
- Bachelor's Degree in IT/Mechanical/Electrical Engineering, or a related field.
- Must be willing to work shift.
- Must be willing to work in Sedenak, Johor.
We regret that only shortlisted candidates will be notified.
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