Executive / Sr. Executive – Client Engagement

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Holidaytours Full time

Executive / Sr. Executive - Client Engagement

Job Purpose

  • The Executive / Senior Executive - Client Engagement at Holiday Tours is responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours' high standards, ultimately optimizing performance and driving business growth.

Job Responsibilities

  • Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for achieving sales and operations targets for your department.
  • Initiate and coordinate development of action plans to penetrate new markets, ensuring proposals are delivered on time.
  • Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
  • Plan a timetable on sales calls to your clients, followed by a report.
  • Plan outstation sales calls to your clients and branches, followed by a report.
  • Liaise and work closely with Account Managers, Ticketing and operations personnel, overseas operators, suppliers, and airlines personnel.
  • Manage the growth of existing corporate (National & Global) client travel programs.
  • Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management, etc.).
  • New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue-generating activities (example: MICE events, tour leading, acquire client personal travel).
  • Administrative work to maintain account files, folders, and overall client reporting tasks.
  • Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
  • Provide timely feedback to senior management regarding performance.
  • Maintain accurate records of all pricing, sales, and activity reports.
  • Create and conduct proposals and presentations.
  • Recommend process improvements and attend training.
  • Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team and the company's SOP.
  • Safeguard and not disclose customer (personal and organization) details and our company's confidential information.
  • Assist in trade shows/customer shows when necessary (i.e., MAS Travel fair, MATTA, etc.).
  • Perform other duties at the discretion of the company.

Job Requirements

  • Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
  • Experience in customer service and sales roles, with a track record of meeting or exceeding targets.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Willingness to travel as needed for client meetings and industry events.
  • Adherence to ethical standards and a commitment to upholding company values.

Job Competencies

  • Knowledge of various cruise, tour, airline, and other travel brands is preferred.
  • Proficiency in travel booking systems and relevant software applications is an added advantage.

Benefits

  • High reputable travel agency.
  • Flexi staff benefits.
  • Cross-functional & high growth culture.

About Us

With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips. Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider.

Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T'ROKA by Holiday Tours—our luxury travel brand. T'ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.

At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed.

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