Outlet Supervisor
4 weeks ago
- Oversee the daily operation, ensure the quality, standards, and meet the expectations of the customers.
- Responsible for recruitment, training, and staff allocations.
- Manpower planning and scheduling of work for outlet staff.
- Able to lead, develop, motivate and manage all outlet staff.
- Enforcing company SOPs diligently.
- Ensures compliance to food safety, hygiene and sanitation standards according to statutory guidelines.
- Measure customer satisfaction, handle customer feedback or complaints, and service recovery.
- Maintain cleanliness of the outlet at all times.
- Work closely and constantly communicate effectively with all relevant departments in HQ for any matters in relation to the smooth running of the outlet operations.
Job Requirements:
- Minimum SPM/Diploma/Degree in Hotel Management or in any related field of studies that relates to the F&B sector.
- Min 2-3 years of working experience as Outlet Manager in the retail F&B industry.
- Excellent organizational and planning skills to execute sales campaigns with attention to detail.
- Resourceful, self-motivated & great leadership skills.
- Possess strong analytical & problem-solving skills.
- Independent and able to work under minimum supervision.
- Possess own transport and willing to travel.
Location KL:
- IOI City mall Putrajaya
- IOI Puchong Mall
- Setia City mall
- Pavilion Bukit Jalil
- Midvalley
- KLCC
- The Exchange TRX
Location JB:
- Taman Pelangi
- City Square
- Paradigm Mall
- Aeon Bukit Indah
- Midvalley Southkey
Your application will include the following questions:
- How many years' experience do you have as an Outlet Supervisor?
- What's your expected monthly basic salary?
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