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Customer Success Specialist
4 weeks ago
Visa and Relocation package is not available for this position.
Company Description
Teleperformance is a global digital business services company that delivers the most advanced, digitally-powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We provide advanced, digitally-powered business services to the world's best brands. Join Teleperformance, ranked #7 among World's Best Workplaces in 2024
Overview
This is a full-time on-site role for a Customer Success Specialist (English Speaking) based in Bayan Lepas, Penang, Malaysia. The Customer Success Specialist will be responsible for ensuring customer satisfaction through providing excellent customer support and communication. The role will require the use of analytical skills to identify and troubleshoot customer issues.
Qualifications
- Bachelor's Degree or at least Diploma or equivalent in any discipline.
- B2 level English Language proficiency (reading, writing, speaking and aural comprehension).
- Minimum of 6 months work experience in customer support in any industry is preferred.
- Call center experience is not a 'must' but would be a distinct advantage.
Responsibilities and Accountabilities
- Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Maintain and improve quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client.
Benefits and Perks
- Compensation: Basic Monthly Salary Range is RM 3,000 - RM 3,500 (without including KPI Incentive, Night Shift Allowance and Public Holiday Rate).
- Work-Life Balance: Paid time off, flexible work. 15 days of Annual Leave + 14 days of Sick Leave + 60 days of Hospitalization Leave + 98 days of Maternity Leave or 7 days of Paternity Leave per annum (T&C applied). x3 Pay rate on Public Holidays.
- Health & Wellness: Health Insurance, Dental and Vision Annual Coverage.
- Financial & Recognition: Performance Bonus, Rewards and Recognition Program.
- Work Environment: Diverse and Inclusive Employee Engagement Activities.
- Professional Development: Learning and Development Program, Training programs, Certifications, Internal promotions.
- Perks & Discounts: Company discounts, Internet Broadband.
