Assistant Manager, Insurance Operations

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

• Grab is Southeast Asia's leading ride-hailing and mobile payments platform, leveraging data and technology to enhance transportation, payments, and financial services for over 620 million people.
• GrabInsure, part of Grab Financial Group, focuses on delivering innovative insurance solutions to help people in Southeast Asia better protect themselves and their families. With pioneering products like micro-health and usage-based auto insurance, GrabInsure aims to expand its reach in life, health, and general insurance.
• To support this growth, we seek a skilled team member to strengthen our operations, manage partner relationships, and enhance customer service.

Get to Know the Role

• You will primarily be focusing on helping to build and support our insurance operations across the region.
• This role reports to Manager, Insurance Operations and works onsite.

The Critical Tasks You Will Perform

• You will build and support insurance operations across the region, including claims management and product distribution.
• You will manage the Guarantee (Cargo Insurance) for the region, ensuring a seamless claims experience and driving enhancements in product, tech, and processes.
• You will handle general claims, being a liaison and managing inquiries from stakeholders for all products across the region.
• You will collaborate with insurance partners, stakeholders, and cross-functional teams to support product distribution and customer experience initiatives, including training and issue resolution.
• You will support financial operations by working with payment, finance, and FP&A teams to ensure smooth end-to-end processes.
• You will provide insurance advisory support by reviewing contracts and assessing operational risks for departments.
• You will create business process improvements to enhance efficiency and achieve cost savings.

What Essential Skills You Will Need

• Bachelor's Degree or higher in any field (preferably in business, finance, or actuarial science)
• 5 years of experience in Insurance Products, Regulations, and Insurance Operations
• Preferably experience in claims-related roles

The Good to Haves:

• Hold any of the required qualifications necessary to become a General Insurance Agent
• Previous experience working as an insurance broker, agent, or financial adviser

Life at Grab

We care about your well-being at Grab; here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.