IT Service Desk

Key ResponsibilitiesThe successful IT Service Desk Manager will be responsible for leading our service desk team and ensuring that we deliver exceptional customer experiences.You will oversee the day-to-day operations of the service desk, including:Managing a team of IT professionals to provide timely and effective technical support.Ensuring that all service...

IT Service Desk ExpertJob SummaryAs an IT Service Desk Expert, you will collaborate with other teams to ensure timely resolution of complex issues. You will also document, track, and monitor user incidents and requests using a ticketing system, ensuring accurate and detailed records of all interactions and solutions.

Help Desk Analyst - Service DeskAbout the JobThis role involves working on a rotational shift basis (every 2 weeks) covering both the KL and US offices. The successful candidate will provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues.

Service Desk Analyst - IT OperationsWe are seeking a skilled Service Desk Analyst to join our team, responsible for providing timely and professional support services to our customers. Key responsibilities include offering advice to end-users on all areas of IT, troubleshooting issues, and maintaining trust and confidence in our IT services.Our Culture:We...

Job DescriptionAs an IT Service Desk Agent, you will play a crucial role in ensuring the smooth operation of IT services. You will investigate and resolve technical issues, manage service requests, and provide excellent customer service to end-users.Your key responsibilities will include:Troubleshooting hardware and software issues.Managing service requests,...

Support Specialist - Service Desk LeadThis role involves working closely with the Service Desk team to deliver efficient and high-quality IT support services. As a Support Specialist, you will be responsible for guiding junior team members, optimizing workflows, and handling complex incidents when needed.In addition to providing leadership support, you will...

Key ResponsibilitiesThe Service Desk Operations Manager will be responsible for leading the service desk team and ensuring that technical issues are resolved in a timely and professional manner.Your key responsibilities will include:Leading the service desk team and ensuring that technical issues are resolved in a timely and professional manner.Identifying,...

Job OverviewThis role requires a highly skilled IT professional to provide technical support and leadership to the service desk team. The successful candidate will have excellent communication skills and be able to troubleshoot complex technical problems.Key TasksProvide technical support to internal users via various channels.Lead and mentor junior team...

As a Service Desk Specialist, you will be responsible for handling customer inquiries, providing first-level support, and escalating complex issues to the technical team.Key Responsibilities:Answer incoming calls and emails, determine customer needs, and log calls in the system with relevant information.Provide first-level diagnosis and support, and try to...

We are looking for a highly skilled Service Desk Technician to join our team. As a Service Desk Technician, you will be responsible for providing technical support to employees with software and hardware issues.About the Job:The ideal candidate will have a solid understanding of computer systems and network infrastructure. You will troubleshoot technical...