Technical Team Lead

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia SCIENTE Full time

SCIENTE Federal Territory of Kuala Lumpur, Malaysia

Technical Team Lead

We are seeking a Technical Lead - ServiceNow who will provide expertise in platform configuration, integration, and ensure the successful delivery of ServiceNow projects.

Responsibilities:

  • Evaluate the current processes and define future-state processes, work closely with Architects within the organization;
  • Create and maintain technical documentation, including architecture diagrams, design documents, and configuration details;
  • Guide the team through all technical aspects of ServiceNow development, configuration, and implementation;
  • Ensure high-quality, scalable, and maintainable solutions are delivered on time and within budget for long term success and following ServiceNOW technical standards and leading practices;
  • Offer oversight and unit testing of code developed by a partner or internal employees. Ready to deliver the code hands-on if needed;
  • Review business processes to map and take advantage of the ServiceNOW platform capabilities to improve business processes;
  • Find solutions to complex issues, including identifying the problem, gathering requirements, analyzing the situations, evaluating possible solutions, and choosing the best course of action to solve the problem. Should be able to troubleshoot the technical issue;
  • Work with business stakeholders and functional leads to design and define technical solutions on the ServiceNow platform;
  • Responsible for writing the technical documents, so that developers can follow and deliver it.

Mandatory Skill-set:

  • 8+ years' experience with technical solution design and delivery of ServiceNow solutions;
  • Minimum 5 years' experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms;
  • Experience with ServiceNOW technologies, especially in ITSM/CMDB/ITOM/ITAM;
  • Experience working with Agile methodologies;
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes;
  • Experience troubleshooting integration, management, security, and application issues.

Desired Skill-set:

  • ITIL V3/V4 Certification;
  • Certified as ServiceNow – System Administrator (CSA);
  • Certified as ServiceNow – Application Developer (CAD);
  • Certified Implementation Specialist (CIS) – ITSM;

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Strategy/Planning, Information Technology, and Consulting

Industries

IT Services and IT Consulting and Insurance

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