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Account Management Associate

1 month ago

Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we're trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers' websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia's NextGenTech 30 (2024), a payments leader on Fortune's Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

Global Partnerships at Coda

The mission of Coda's Global Partnerships Team (GPT) is to ensure the success of Coda by committing ourselves to the success of our digital content and service partners. GPT achieves this mission by leading the development and growth of global Publishing Partnerships (deployment of situationally dependent monetization solutions to expand revenue and margin for Coda's gaming and creator partners), Payment Partnerships (execution and management of payment channel relationships that provide access to both payment methods and promotional reach), and Distribution Partnerships (execution of partnerships that expand the reach of distribution, monetization and promotional efforts conducted on behalf of gaming and creator partners).

The China Partnership Team is vital to Coda. The book of business within the segment includes key accounts like Tencent, NetEase, HoYoverse, Moonton, Funplus, 4399, etc. This team is expected by many as the next key breakthrough function within the company. The Publisher Account Management Team in China will lead efforts to manage key accounts within the gaming segment and shape the team's future growth by devising strategies, implementing product solutions, and facilitating marketing support. Coda is rapidly expanding its footprint with more emerging publishers, we are searching for an Account Management Associate who could potentially be groomed into an Account Manager. As an Account Management Associate, you are expected to act as a key communicator among both external and internal departments, facilitating collaborations and supporting Account Managers' strategy-making by providing insights into the gaming businesses around the globe.

Responsibilities:
  • Directly manages the financial/billing aspects of collaborations with the client's finance team, including but not limited to diligent production of the bill items and numbers, troubleshooting possible issues with internal finance and technology support departments, leading customized financial reporting projects to key clients, and preparing requested documents from clients on specific research needs.
  • Regular operational support for successful collaboration in business expansion from both existing clients and newly established relationships, working with Business Operations Teams and legal teams to ensure a smooth onboarding and integration process with accurate commercial details embedded.
  • Supporting our key account managers with regular market insight productions, which include diligent checks of performance of all relevant payment channels to identify potential upselling/cross-selling opportunities, market intelligence collections, maintaining relevant data and documentation to provide solid records and recommendations to commercial decision makers, and creating upfront seasonal support to key clients.
  • Supporting our new business development process by conducting desktop research on key market trends and publisher performances and providing your ideation for targeting the right customers.
Requirements:
  • At least 1 year of relevant working experience.
  • Ability to communicate in English and Mandarin effectively.
  • Strong communication and problem-solving skills, experience in clearly understanding and simplifying issues, and collaborating with the right stakeholders effectively to push for results.
  • Outstanding learning agility in familiarizing processes and SoPs with strong detail orientation.
  • Clear critical thinking with the right prioritization to keep multiple tasks ongoing smoothly.
  • Experience in client communication, data analysis, or project management is a plus.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings

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