Infrastructure Engineer

Location(s): Asia-Pacific & Middle East : Malaysia : Kuala Lumpur

BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.

About the team

The role is part of our outstanding, highly skilled Engineering Operations team, which supports our 1,000+ developers and their enabling infrastructure. The team supports a global workforce with key locations in multiple countries and supports a mix of Windows, Linux and MacOS technologies. We primarily follow an Infrastructure-as-Code deployment model and Agile delivery processes, for both operational management and new capability delivery.

About the role

The successful candidate will join the Engineering Operations team, which is based across the UK, Poland, Kuala Lumpur, Singapore and USA. You will have responsibility for delivering new enabling capabilities, developing and delivering templated systems, resolving infrastructure support issues and maintaining, managing and optimising the overall performance and availability of the infrastructure. Our customers are our internal engineering and product teams and we will work to bridge the gap between infrastructure and software development and drive efficiency through high levels of automation. Whilst technology-delivery is core to our role, so too is the appreciation of how we enable the business to service their customers.

This role is offered on a permanent basis in our Kuala Lumpur office on average two days per week complemented with home working in line with our Hybrid Ways of Working. There will be periods where more frequent visits to the office are required so you should live within a comfortable commutable distance. Occasional out of hours support may also be required.

Principal Responsibilities

• Complete routine operations schedules for servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements.
• Infrastructure Support across VMWare, Windows Server; Linux, Macs.
• Installation and support of infrastructure hardware and software.
• Identify underlying problems discovered during day-to-day operations and managing them to resolution within Service Level Agreements.
• Leading or supporting transformation projects to deliver new services.

What you'll be doing

• Infrastructure Support across VMWare, Windows Desktop and Server; Linux.
• Administering multiple virtualised production environments.
• Installation and support of infrastructure hardware and software.
• Resolving incidents within agreed service levels.
• Technical input into infrastructure changes following change management processes.
• Delivery of new infrastructure services.
• Identify underlying problems discovered during day-to-day operations, raising them with the Product Owner or Infrastructure Manager and managing them to resolution.
• Complete routine weekly maintenance of servers, server applications, databases, systems and network elements using established and repeatable procedures following corporate standards and requirements. Updating or writing additional material as required.
• Liaise with other support teams and third parties to ensure that incidents are escalated and resolved within Service Level Agreements.
• Working at all data classification levels, a sound understanding of security processes and policies is required.

What we're looking for

Essential qualities, skills and experience:

• Prior experience of install, administration and support of vSphere products (Horizon, vCenter, ESXi, vROPs).
• Install, configure & support Microsoft Windows Server 2019+ and Windows 10+ or Linux – preferably Redhat/Alma.
• Install and configuration of Dell hardware.
• Automation techniques using Powershell, Hashicorp (packer terraform etc), Ansible and Puppet.

Desirable:

• Linux / Windows certifications
• Vmware vCenter / Horizon certifications
• Degree or relevant experience in a busy IT department.
• Good understanding of security hardening and CIS Hardening techniques and best practices.
• Good understanding of networking.

Business expertise:

• Great attention to detail.
• Excellent analytical & problem solving skills.
• Positive attitude.
• Ability to cope with occasional pressure.
• Excellent communication skills (written & verbal).
• Strong interpersonal skills with the ability to work in an international environment.
• Flexible approach to work with the ability to pro-actively take the initiative and work independently with little supervision, and also to be part of a collaborative team where ideas & skills are shared.
• Ability to assess the impact of making changes on existing environments.
• Professional / flexible individual that can adapt quickly to changing requirements or priorities and where necessary divert to assist other teams/projects.
• See the bigger picture – outcome focused.
• Able to bring your true self to work and have fun whilst working.

Life at BAE Systems Digital Intelligence

We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day.

By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance well-being.

Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds – the best and brightest minds – can work together to achieve excellence and realise individual and organisational potential.

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