Service Delivery Manager

4 weeks ago

Klang, Selangor, Malaysia Hemmersbach GmbH & Co. KG Full time

Ensure best in class project delivery in line with the SOW ensuring smooth delivery of service, overall customer satisfaction and commercial success.

Responsibilities
  • 5 - 10 years of work experience (or equivalent) in project management and Service Delivery, preferable in IT field/services.
  • Degree in Computer Science, Management, Economics or equivalent field.
  • Previous experience of customer relationship management.
  • Lead assigned team in order to implement all requirements of the customer contract, defining, planning, tracking and managing the assigned project & targets successfully.
  • Serve as operational customer contact and focal point for all operational issues relevant to each project.
  • Monitor and evaluate service delivery processes and outcomes to ensure service delivery is efficient and cost effective.
  • Recognize and optimize processes/services and initiate the necessary steps.
  • Manage customer expectations.
  • Mentor and train onsite/dispatch support teams.
  • Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets.
About Hemmersbach

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

Benefits
  • Internal career development program.
  • International job opportunities.
  • Mobile working.
  • Onboarding program.

Job-Id: 16694 Service Delivery Manager Malaysia – Petaling Jaya

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