Team Head, Market Operations and Loan Administration

JOB PURPOSE

• Managing a group of team members working for Loan Administration and Payments.
• Drive internal reviews to ensure controls and procedures are updated and fully compliant with all internal policies and external regulatory requirements.
• Accountable for ensuring all regional regulatory reports are completed in accordance with regulatory requirements and all reporting policies are adhered and attested.
• Ensure processing is timely, accurate, efficient and within the prescribed authorized limit.
• Responsible for managing the day-to-day operations – an efficient and effective distribution of transactions/workloads amongst the team members to ensure that productivity standards are duly met.
• Detailed knowledge of Loan Administration and Payment processes.
• In-depth and up-to-date knowledge of Loan Administration and Payments, governing rules and any other related policies that may come into effect from time to time, industry standards, internal bank policies, local and international landscape.
• Responsible for guiding, motivating, and developing team members.
• Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectations – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measures, and people management.
• Constantly review team's and individual performance together with Head of Department against the objectives and goals set. Develop strategies and provide appropriate support, guidance, and motivation to the staff to reach its goals.
• Support and assist the Management in managing operational risk within the respective teams to avoid the risks.
• Initiate and streamline processes relating to controls, productivity, and service enhancement.
• Identify and resolve business technical issues with the system support group. Escalate issues to Team Head where attention and senior intervention are required.
• Communicate clear instructions to team members.
• Monitor, track, and evaluate transaction volumes, key controls, functional checks and provide daily/weekly/monthly analysis as appropriate to Team Head/any other unit.
• Ensure staff are equipped with sufficient needs, knowledge, skills and tools in order to achieve the required level of competency that facilitates them to perform their daily tasks effectively.
• Participate in system testing to implement global strategy and fulfil business needs as and when required.
• Support Department Head and management in all initiatives for the betterment of the organization.
• Perform any other duties which may be assigned from time to time.
• Responsible for ensuring team's performance is within department's target range/acceptable level.

KEY ACTIVITIES:

Key Performance Indicator (KPI) includes:

• Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.).
• Operational risk management (errors, losses, lapses in policy and procedures, etc.).
• People management (talent development, succession planning, resource management and planning, employee welfare).
• Process enhancements/initiatives with measurable ROI.

FORMAL EDUCATION:

University degree/diploma/tertiary education.

SPECIALIST KNOWLEDGE (WORK EXPERIENCE, FURTHER QUALIFICATIONS)

• Capacity to take full ownership of tasks whilst displaying a mature and confident approach with all stakeholders.
• Experience in people management and career development.
• At least 5-10 years of working experience in Loan Administration and in managing/coordinating a team.
• Familiar with business principles, operating guidelines, and standard rules.
• Familiar with Compliance, Sanction and Regulatory policies.
• Analytical and critical thinking skills.

ADDITIONAL CRITERIA:

• Experience in various operational functions which may include pre-trade management, trade processing, loan admin, securities services, settlement, and project management.
• Excellent written and verbal communication skills.
• Proficient in Business Intelligence Tools.
• Advanced knowledge of Market Operations and Securities environment is preferred.
• Flexible to work shift hours if required.
• Willing to learn new things.
• Experience with Loan IQ system, Summit, Oracle OBI, MS Office Suite, Easy Match, IMS, jGPS, Phoenix, Broadridge and Fedwire.

CHARACTERISTICS:

• Carry a positive attitude.
• Passionate about the role, high self-drive, hardworking, self-motivated and team player.
• Ability to work under pressure, handle multiple priorities and lead a team.
• Good interpersonal and communication skills.
• Meticulous and detail-oriented.
• Promote a fair working environment.

*Only shortlisted candidates will be contacted*

Mid-Senior level

Full-time

Other, Finance, and Management

Banking, Financial Services, and International Trade and Development