Content Moderator

2 weeks ago

Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Overview

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines.

Qualifications

Education background:

  • Bachelor's Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).

Essential Requirements:

  • Experience of working in a high transactional role, in a KPI driven environment.
  • A background in either content moderation, customer service, or any other role that involves working with daily targets.
  • You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.
  • Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
  • Availability to work rotational shifts.
  • Must be able to speak, read, and write the required language to support.

Preferred requirements

  • Deep familiarity with social media, internet laws, policy regulations, and market knowledge.
  • Content Moderation experience is preferred, but not essential.
  • Bachelor's degree is preferred; however, not essential.

Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office.
Responsibilities
  • Review, classify, and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.
  • Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
  • Make timely escalations in accordance with established procedures.
  • Comply with corporate confidentiality policies and ensure the appropriate handling of customer information to guarantee information security.
  • Participate in continuous training programs established by the company for optimal development in the role.
  • Comply with all instructions and procedures related and complementary to the role.
  • Be attentive to the communications that arrive through the different communication channels of the company.
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