retail operation manager
3 weeks ago
We are seeking a passionate and experienced Retails Operations Manager to lead our retail operations across Peninsular Malaysia.
This role plays a vital part in driving sales performance, leading strategic marketing campaigns, and ensuring seamless day-to-day operations across multiple outlets.
You will be responsible for leading district managers, implementing sales strategies, optimizing budgets, and coordinating advertising and promotional efforts aligned with the company's objectives.
Key ResponsibilitiesOversee retail operations and ensure smooth coordination across stores in Peninsular Malaysia.
Plan, implement and monitor retail sales strategies to achieve sales targets and company KPIs.
Lead and manage the performance of District Managers and store-level teams.
Recruit, train, and develop retail staff in line with company standards and expectations.
Analyze market trends and competitors to stay ahead of the competition and identify growth opportunities.
Develop, implement, and evaluate advertising and promotional activities in coordination with the Marketing team.
Prepare and manage departmental budgets, sales forecasts, and cost analysis to ensure profitability.
Coordinate with internal departments including Product Development, Merchandising, and Advertising to ensure alignment of retail activities.
Ensure regular reporting, communication flow, and timely problem resolution between HQ and retail outlets.
What We're Looking ForBachelor's degree in Business, Marketing, or related field.
Minimum 5 years of experience in retail operations, preferably in fashion, FMCG, or lifestyle sectors.
Strong leadership and team management skills with the ability to inspire and guide District Managers and store teams.
Excellent communication, interpersonal, and project management skills.
Analytical mindset with strong budgeting and cost control experience.
Proficiency in MS Excel and PowerPoint for reporting and presentations.
Ability to work independently and collaboratively across departments.
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