Manager, Customer Account Management

3 weeks ago

Petaling Jaya, Selangor, Malaysia DKSH Group Full time
Title: Manager, Customer Account Management

Location: Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Sales

Requisition Number: 175264

Job Summary
  • To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
  • Contribute to consumer health group's goals and objectives and improve market share, customer satisfaction and productivity performance.
  • Develop, implement & evaluate category plans to meet profit objectives.
General Responsibilities
  • Achieve sales and distribution targets for assigned accounts.
  • Management of trade spend to drive profitable ROI and improved customer/team contribution.
  • Identification and development of new business opportunities.
  • On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
  • Maintain and develop relationships across all functions and levels with assigned customer responsibility.
  • To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
  • Understand market environment (Financial climate/trends).
  • Negotiable favorable trading terms on price, service and profitability.
  • Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
  • Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
  • Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
  • Establish collaborative working relationships with marketing, sales planning, logistics and finance.
  • Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
  • Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.
Functional Skills and Knowledge
  • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers.
  • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods.
  • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding.
  • Demonstrate strong negotiation and communications skills.
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
  • Demonstrate fluency in English, both written and spoken.
Education
  • Minimum Diploma/Degree in Marketing, Business Administration or related fields.
  • Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.
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