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Technical Support Specialist

1 month ago

Penang, Malaysia Exabytes Capital Group Full time

We're a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you're one who is passionate, hardworking with drive, and wants to advance your career, there's no better home for your potential than Exabytes

Technical Support Specialist
  • Penang
  • Full Time
  • Technical
What You'll Do
  • Rescuing Websites: Quickly troubleshoot downtime, slow loading, and error messages to get customers back online.
  • Email Expert: Set up email accounts, resolve delivery issues, and ensure seamless communication.
  • Domain Master: Assist with domain registration, transfers, and management effortlessly.
  • cPanel Guru: Guide users through cPanel/WHM for file management, databases, and hosting essentials.
  • Support Superstar: Deliver friendly, efficient support via phone, email, and chat, ensuring every customer leaves happy.
What We're Looking For
  • Tech-Savvy: Strong knowledge of web hosting basics, including websites, domains, emails, and DNS.
  • Customer-Focused: Great communication skills with a genuine passion for helping others.
  • Problem-Solver: Skilled at diagnosing and fixing technical issues effectively.
  • Team Player: Works well with others and eager to learn and grow together.
  • Adaptable: Thrives in fast-paced environments and handles multiple tasks with ease.
GROW With Us
  • No. 1 Hosting Company in SEA: Join the leading web hosting provider in Southeast Asia.
  • Performance Incentives: Achieve KPIs and earn attractive incentives for your hard work.
  • Engaging Team Culture: Enjoy team-building activities and personal conversations with the CEO.
  • Career Growth Opportunities: Experience business trips and unlock broad career progression.
  • Customer Recognition: Be acknowledged through customer testimonials and feedback, with the satisfaction of solving key issues.
Dive into a dynamic role where you'll tackle a wide range of technical challenges

You'll troubleshoot website issues, configure email, manage domains, and provide expert guidance to our customers. Your passion for technology and commitment to customer satisfaction will make you an invaluable part of our team.

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