Senior ServiceNow Administrator

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Techtiera Sdn. Bhd. Full time

Job Purpose:
Support the ServiceNow platform's core modules, IT Asset Management (ITAM), Discovery / IT Operations Management (ITOM), and CMDB, to ensure its reliable and effective operation.

Required Skills

  1. ServiceNow experience over 2 years as developer, business expert or similar.
  2. Understanding of ServiceNow architecture, principles and processes.
  3. Proficiency in ServiceNow configuration including workflows, business rules, UI policies and scripting.
  4. Experience in ServiceNow Discovery and MID Server setup.
  5. Hands-on experience with ServiceNow integrations using REST API.
  6. Understanding of Automated Test Framework (ATF) and deployment processes.
  7. Understanding of ITIL processes.
  8. Excellent understanding of general IT infrastructure landscapes and technologies.
  9. Familiarity with Atlassian tools (JIRA, Bitbucket, Confluence).
  10. Ability to work in agile environment.
  11. Exceptional problem-solving skills, effective communication and interpersonal skills.
  12. Logical and analytical thinking.

All the above are compulsory requirements.

Working arrangement:

• Following EMEA hrs (3pm – 12pm)

• The on-call support may only be applicable to seniors.

How do your skills match this job?

Your application will include the following questions:

  • Which of the following statements best describes your right to work in Malaysia?
  • What's your expected monthly basic salary?
  • How many years' experience do you have as a ServiceNow Administrator?
  • How many years' experience do you have working in an agile environment?
  • Which of the following issue and bug tracking software do you have experience with?
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