Information Technology Support Specialist

4 weeks ago


Bayan Lepas, Penang, Malaysia Pentrac Consulting Sdn Bhd Full time
Join us if you're seeking challenging and new job opportunities: Pentrac is here for you

Qualification:

  • Degree in Information Technology, Computer Science or equivalent

Requirements:

  • Excellent written and verbal communication skills in English
  • Responsible and able to work independently
  • Ability to work with minimal supervision in a dynamic environment and as a team player
  • Proven analytical, troubleshooting and problem-solving skills
  • Willingness to work 12-hour shifts including weekends and public holidays (with two days off per week)

Job Description:

  • Basic knowledge of operating systems such as Windows
  • Handle implementation of new software and hardware upgrades
  • Maintain proper records of IT Asset Management
  • Responsible for overall day-to-day support of computers, notebooks, printers, scanners, networks, telephones, and applications to ensure business continuity
  • Maintain ticket updates for all reported incidents to minimize customer downtime
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