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Technical Engineer

1 month ago

Butterworth, Penang, Malaysia CADVision Systems Full time

1

  • Provide technical expertise on SOLIDWORKS, SolidCAM, and a variety of add-in and integration solutions to assist clients in transitioning to Smart Manufacturing.

2

  • Conduct product demonstrations and training sessions for customers to ensure effective utilization of software solutions.

3

  • Collaborate with the sales team to understand customer needs and provide technical solutions that align with business objectives.

4

  • Support customers through the entire lifecycle, from initial product installation and configuration to troubleshooting and post-sales assistance.

5

  • Develop and maintain strong relationships with clients to enhance customer satisfaction and drive ongoing business.

6

  • Stay up to date with the latest trends and technologies in manufacturing and Smart Manufacturing.

7

  • Assist in developing and delivering customized solutions to meet specific customer requirements.

8

  • Troubleshoot and resolve technical issues, providing solutions in a timely and professional manner.

9

  • Document and share knowledge to improve internal processes and customer support.

Minimum Requirements:

  • At least 3 years of experience with SOLIDWORKS, SolidCAM, and other add-in or integration solutions.
  • Bachelor's degree in Engineering (Mechanical), Manufacturing, or a related field.
  • Strong knowledge of manufacturing processes and technologies.
  • Understanding of Smart Manufacturing concepts and how to integrate digital solutions into traditional manufacturing environments.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work effectively with cross-functional teams and customers.
  • Ability to travel to customer sites as needed.
  • Able to speak fluent in Mandarin & English.
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