Senior Customer Project Manager

2 weeks ago

Petaling Jaya, Selangor, Malaysia Schneider Electric Full time

In Schneider Electric (SE) everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Role: Senior Customer Project Manager, Global Application Center Digital PowerWhat will you do?
  1. Organize & manage the project team and suppliers. Monitor their progress in line with the project plan (scope, schedule and budget) till full completion.
  2. Insure effective communication within the team for the best team coordination and motivation.
  3. Manage the project contract ensuring fulfilment of Schneider Electric contractual obligations and application of its contractual rights.
  4. Ensure all appropriate actions to timely recover customer receivables (payments, Bonds,…) are done with the support of the share functions.
  5. Monitor, control & report the project execution status, progress & KPIs. Ensure full & effective reporting to the management (reports, project reviews,…).
  6. Inform the management about project events impacting the project performance or compliance with governance principles in a timely manner.
  7. Assess the analysis of all kinds of risks & opportunities (Financial, technical, commercial,...). Define and carry out the necessary actions till successful completion to avoid or mitigate risks and achieve opportunities. Manage claims & variation orders.
  8. Drive customer relationship (including end-user if applicable), leading and organizing all project team interactions with customer organizations (correspondences, emails, calls, meetings,...). Ensure the highest level of customer satisfaction.
  9. Take full accountability over the project quality and profitability (cost, cash flow & margin) including forecasting, engagement follow-ups & re-forecasting. Ensure timely revenue recognition as per the forecast. Implement profitability improvement actions.
  10. Ensure that the project team and suppliers are executing the project in full compliance with Schneider Electric processes, ethics, quality instructions and governance principles. Take all necessary actions to prevent or correct any deviations or quality issues occurring during the project execution.
  11. Handle the Project transfer from Selling to Execution phases successfully through proactive involvement with the Sales & Tendering team prior to the transfer.
  12. Organize the project supply chain, and resources' availability in due coordination with the Engineering Team Leaders.
  13. Contribute to the PM Community of Practice within the Execution Center and globally within the Execution Center network. Identify, formalize, share and promote lessons learned and best practices.
  14. Support pre-sales discussions.
  15. Manage the overall supply chain for some C&SP key accounts in APAC region in due coordination with other regions.
What qualifications will make you successful for this role?
  1. Engineering Master Degree, MBA is a plus.
  2. PMP Certification, previous management experience is a plus.
  3. Minimum 5 years in Customer Project Management in the energy business.
  4. Strong technical background in SCADA or energy management solutions or electrical networks.
  5. Experience in at least two segments: Oil & Gas, Data Center, Smart Buildings, Utility, Transport.
  6. Strong communication skills, effective in a cross-cultural environment to foster collaboration towards a common goal.
  7. Capacity to drive/lead remote teams.
  8. Strong technical competencies in the energy management business and Schneider Electric solutions.
  9. Proven leadership skills in project context focusing despite stress and headwinds in business objectives.
  10. Ability to understand, influence & convince in a complex matrix organization.
  11. Creative and a problem solver, foster cooperation.
  12. Advanced competencies in the project controlling process, scope management, and claim management.
  13. Willing to travel as needed; approximately 10% - 20% internationally.
What's in it for me?
  1. Global Family Leave.
  2. Comprehensive medical coverage for employee and dependents.
  3. Worldwide Employee Stock Ownership.

…and more

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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