IT Technical Support

4 days ago


Subang Jaya, Selangor, Malaysia Two95 International Inc. Full time

IT Technical Support

Salary: MYR 2,500 - MYR 3,500

Requirements:
  1. Candidate must possess at least SPM or STPM or equivalent.
  2. Minimum 1-2 years experience required in IT technical support.
  3. Must be able to handle basic hardware/software and have troubleshooting skills.
  4. Must be able to handle basic hardware/software installation.
  5. Must be able to handle basic network/printer configuration.
  6. Possess driving license with own transport to travel to customer's site.
  7. Required language(s): English, Bahasa Malaysia, Mandarin.
  8. Mandarin speaking is a MUST as we have Mandarin speaking customers.
  9. Good problem-solving skills.
  10. PC assembly, installation, testing, and troubleshooting.
  11. On-site support for production PC issues, failures, etc.
  12. Receive issues, update tickets accordingly to SOP, and prioritize ticket resolution within SLA.
  13. Perform troubleshooting on: PC hardware issues, network failures, barcode scanner, support for Windows 8-10, and good command of command prompt.
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