IT Technical Support
4 days ago
IT Technical Support
Salary: MYR 2,500 - MYR 3,500
Requirements:- Candidate must possess at least SPM or STPM or equivalent.
- Minimum 1-2 years experience required in IT technical support.
- Must be able to handle basic hardware/software and have troubleshooting skills.
- Must be able to handle basic hardware/software installation.
- Must be able to handle basic network/printer configuration.
- Possess driving license with own transport to travel to customer's site.
- Required language(s): English, Bahasa Malaysia, Mandarin.
- Mandarin speaking is a MUST as we have Mandarin speaking customers.
- Good problem-solving skills.
- PC assembly, installation, testing, and troubleshooting.
- On-site support for production PC issues, failures, etc.
- Receive issues, update tickets accordingly to SOP, and prioritize ticket resolution within SLA.
- Perform troubleshooting on: PC hardware issues, network failures, barcode scanner, support for Windows 8-10, and good command of command prompt.
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