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Restaurant Operation Manager

1 month ago

Penang, Malaysia TONG Restaurant Armenion Street Full time

TONG Restaurant Armenion Street Georgetown, Penang, Malaysia

1 day ago Be among the first 25 applicants

At TONG restaurant, we strive to provide exceptional dining experiences. We are seeking an experienced Restaurant Manager to oversee daily operations, hire and train qualified staff, and uphold our high service and food standards.

This role is ideal for someone passionate about hospitality and eager to deepen their understanding of restaurant management, including operations, team leadership, and business development.

RESPONSIBILITIES

Operational Leadership:

  1. Supervise and coordinate daily front-of-house and back-of-house operations.
  2. Ensure smooth and efficient restaurant flow, from seating to service to closing.
  3. Manage inventory, ordering supplies, and maintaining optimal stock levels.
  4. Ensure compliance with health, safety, and hygiene regulations.

Staff Management:

  1. Recruit, hire, train, and manage restaurant staff.
  2. Schedule staff effectively, ensuring adequate coverage and minimizing costs.
  3. Conduct performance evaluations, provide constructive feedback, and promote employee development.
  4. Address employee issues and conflicts promptly and professionally.

Customer Service:

  1. Maintain high standards of customer service and ensure guest satisfaction.
  2. Respond to customer complaints and concerns in a timely and effective manner.
  3. Promote the restaurant's image and brand within the local community.

Financial Management:

  1. Prepare and manage budgets, track revenue and expenses, and control operational costs.
  2. Analyse financial performance and identify areas for improvement.
  3. Oversee cash flow, payroll, and vendor payments.

Strategic Planning:

  1. Develop and implement strategies to improve sales, profitability, and customer satisfaction.
  2. Research new vendors and suppliers to ensure the best value and quality.
  3. Plan and execute promotional events to attract customers.
  4. Stay up-to-date on industry trends and best practices.
Skills and Qualifications
  1. Minimum two years of assistant manager experience in a similar environment.
  2. Strong customer service skills, with the ability to make guests feel welcome.
  3. Experience in a restaurant, bar, or reputable café, with a passion for hospitality.
  4. A hands-on leader who prioritizes team development and training.
  5. WSET certification is an added advantage.
  6. Interest in financial aspects of restaurant management, with a willingness to learn.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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