Application Engineer
4 days ago
Job Description
Pre-sales Support- Engage with potential clients.
- Understand their technical requirements and challenges.
- Collaborate with the sales team to create demonstrations and presentations that showcase how our solutions address client needs.
- Conduct technical deep dives and proof-of-concept (POC) exercises to demonstrate the capabilities and benefits of our solutions.
- Provide technical documentation, including specifications and solution architecture diagrams, to assist clients in the evaluation process.
- Serve as the primary technical point of contact for clients post-sales, ensuring a smooth transition from evaluation to implementation.
- Work closely with clients to understand their implementation goals and develop customized deployment plans.
- Provide guidance and assistance during the implementation phase, including configuration, integration, and troubleshooting.
- Conduct training sessions and workshops for client teams to ensure they have the necessary skills to effectively use our solutions.
- Proactively identify and address any technical issues or challenges encountered by clients, either independently or by coordinating with internal engineering and support teams.
- Continuously gather feedback from clients regarding solution performance, usability, and future requests.
- Analyze client usage data and metrics to identify opportunities for optimization and improvement.
- Collaborate with product management and engineering teams to prioritize and advocate for client-driven enhancements and new features.
Salary: 10000~15000 (RM)
Location: [Insert Location]
Requirements- Over 5-10 years of working experience in the aforementioned field.
- Bachelor's or Master of Engineering (Electrical, Mechanical, Industrial Engineering, Computer Science or related field) with 60% throughout in all academics.
- Proven experience in a technical pre-sales or post-sales role, preferably within the software industry.
- Hands-on experience in both Operational Technology (OT) and Information Technology (IT).
- Strong understanding of software architecture, cloud computing, APIs, and integration methodologies.
- Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
- Experience in developing and implementing digital transformation projects.
- Experience with solutions such as ERP, CRM, SCM, MOM, APM, EAM, EMS, etc.
- Experience in enterprise solution implementation and well-received project management skills towards operational excellence.
- Working competency with basic programming (Python, SQL, PLC, etc.); detailed familiarity is a plus.
- Working competency with Agile methodology; detailed familiarity is a plus.
- Self-starter with the ability to take initiative, work independently, and drive tasks to completion.
- Great sense of ownership.
- Willingness to travel occasionally to support customer engagement activities.
- Having a passion for digital transformation and Industry 4.0.
- Skills: Proficiency in the Japanese language will be considered a credit, enhancing communication and collaboration with Japanese-speaking stakeholders.
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