IT Support Engineer
7 days ago
Department: IS - Service Delivery
Employment Type: Permanent - Full Time
Location: Malaysia/Kuala Lumpur
Reporting To: IT Operations Manager, APAC
Compensation: RM4,500 - RM6,500 / month
DescriptionThe IT Support Engineer is responsible for resolving incidents and fulfilling Service Requests. Ensuring that they follow predefined processes, procedures and guidelines to meet customer needs.
The IT Support Engineer position is an exciting opportunity that has been created due to ongoing expansion of our office in Malaysia. Working with best of breed technologies in a fast-paced, vibrant working environment, the position offers a great opportunity to build and develop new skills, as well as opportunities to work with colleagues abroad on technology-based projects.
Key Responsibilities- Using ITSM platform ServiceNow for the resolution of Level 2 Incidents and fulfilment of Service Requests within SLA.
- Installing, configuring, diagnosing, repairing, maintaining and upgrading of all IT hardware and supporting applications to ensure optimal performance whilst managing stakeholders' expectations.
- Administration and support of Windows 10/11, MS Azure Suite including Entra, Defender, Autopilot etc., PatchMyPC, VMware, Office 365, RingCentral Cloud Telephony, Oracle JDEdwards and other Oracle cloud-based apps.
- Managing and maintaining accurate IT hardware, software and licence data for all assets under their remit.
- Working with vendors to ensure services and assets are available and delivered in a timely manner.
- Working with Dell hardware and peripherals including imaging and support of both onsite and remote field-based devices.
- Ordering, setup and support of Apple and Android devices.
- Administration of local Printer and Video conferencing solutions.
- Support of Infrastructure Management team to ensure server, communication, and infrastructure work is carried out, and hardware maintained.
- Testing and updating of local Disaster Recovery plans in line with business needs.
- Defining and executing improvement actions; documenting IT technical guides and contributing to reporting statistics as required.
- Supporting local, regional, and global IT and Information Security projects as required.
REQUIRED EXPERIENCE AND QUALIFICATIONS
- 5 years' relevant experience in IT end user computing and infrastructure support.
- Experience with various version of Windows Desktop OS. Windows 10/11 qualified preferred.
- Experience with Windows Server, MS Azure Suite and file server management.
- Experience with O365, MS Intune including Entra and Defender, preferably qualified.
- ITIL Foundation preferred.
- Experience with Active Directory.
- Experience with Web Filtering solutions such as Cisco Umbrella.
- Knowledge of comms room daily management.
- Experience with typical desktop software (Bitlocker encryption, browsers, VPN).
- Knowledge of telecoms and unified communication solutions.
- Knowledge of network troubleshooting for PCs and peripherals, configurations management, DNS, DHCP and TCP/IP connectivity.
- Strong understanding of IT Service Management for Incident, Change and Configuration Management.
REQUIRED SKILLS AND COMPETENCIES
- Excellent Customer Service skills with proven ability to communicate effectively at all levels and manage stakeholders' expectation.
- Excellent troubleshooting capabilities.
- Good Technical mindset.
- Strong analytical and problem-solving abilities, with good attention to details.
- Self-starter, ability to take initiative and work independently under minimal supervision.
- Team player with collaborative mindset.
- Experience working in an MNC environment.
-
Oil and Gas Engineer
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout our BusinessWe develop and apply next-generation technologies to help safely and responsibly meet the world's growing needs for energy and high-quality chemical products.The RoleWe are seeking qualified and experienced individuals to provide reservoir engineering technical support and expertise to our oil and gas development projects and production...
-
Reliability Engineer
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...
-
Chemical Engineer Expert
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeThe Chemical Engineer is seeking a highly skilled Manufacturing Process Lead to join our rapidly growing process engineering team. As a key member of this team, you will be responsible for providing technical leadership and supporting our manufacturing facilities globally.Main Accountabilities:Establish a strong culture of collaboration with manufacturing...
-
Reservoir Engineer
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon...
-
Global Engineering Manager
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeWe invite talented individuals to join our global process engineering team as a Manufacturing Process Lead. As a key member of this team, you will be responsible for providing technical leadership and supporting our manufacturing facilities globally.Main Responsibilities:Be an integral part of our global process engineering team providing technical...
-
Environmental Engineering Specialist
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeKey ResponsibilitiesSupport facilities operations: Lead asset monitoring and analysis for ExxonMobil's global manufacturing facilities for raw water treatment and wastewater treatment.Proactively engage with facilities to identify and implement improvement opportunities to achieve competitive business results.Lead or support project development: design,...
-
Chemical Engineering Lead
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeJob OverviewThis is an exciting opportunity to join our team of experts in Process Safety Engineering.As a key member of our Kuala Lumpur Process Safety team, you will work closely with various business lines, collaborating with our community of Process Safety discipline experts and senior technical professionals around the world to deliver engineering...
-
Environmental Water Engineer Leader
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeA World-Class EmployerExxonMobil: A Commitment to ExcellenceOur vision is to lead in energy innovations that advance modern living and a net-zero future. We strive to deliver engineering excellence through collaboration and innovation.Your Key ResponsibilitiesDevelop and implement cutting-edge water treatment technologies, identifying opportunities for water...
-
Engineering Solutions Provider
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeJoin a dynamic team of professionals dedicated to shaping the future of energy.We offer a range of benefits to support your well-being and career development, including:A competitive salary and bonus structure.A comprehensive health insurance plan.A retirement savings plan with employer matching.Professional development opportunities.We are committed to...
-
Water and Wastewater Solutions Engineer
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeJob DescriptionWe are seeking an experienced Water and Wastewater Solutions Engineer to join our team in Kuala Lumpur. As a key member of our Environment team, you will provide engineering expertise and support across our global operations.You will lead asset monitoring and analysis for ExxonMobil's global manufacturing facilities for raw water treatment and...
-
Downstream Project Engineer
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout UsWe are ExxonMobil, one of the world's largest publicly traded energy providers and chemical manufacturers. Our vision is to lead in energy innovations that advance modern living and a net-zero future.Job SummaryWe are seeking a talented process engineer (project development) to join our team in Kuala Lumpur. In this role, you will support downstream...
-
Manufacturing Process Engineer Expert
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout usAt ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.We drive sustainable solutions through talent, curiosity, and...
-
Process Engineer for Hydroprocessing Operations
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout Our TeamWe are a collaborative and innovative team of process engineers who are passionate about advancing the field of hydroprocessing. Our team members are experts in their field and are dedicated to delivering high-quality solutions that meet the needs of our customers.ResponsibilitiesAs a Hydroprocessing Process Specialist, you will be responsible...
-
Reservoir Performance Expert
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout Our TeamWe are a diverse and dynamic team of professionals who share a common goal: to deliver innovative solutions to meet the world's growing needs for energy and high-quality chemical products.The OpportunityWe are seeking qualified and experienced individuals to provide reservoir engineering technical support and expertise to our oil and gas...
-
Petroleum Reservoir Geologist
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout ExxonMobilWe are one of the world's largest publicly traded energy providers and chemical manufacturers.Our vision is to lead in energy innovations that advance modern living and a net-zero future.We are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The Role You Will PlayWe are seeking qualified and...
-
Asset Optimization Expert
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeThe Chemical Engineer is committed to providing benefits that are competitive and support the needs of our employees.Our dynamic team based in Kuala Lumpur is expanding and requires a skilled Reliability Engineer to join us.As an integral part of our Engineering team, you will discover and implement cutting-edge technologies for reliability improvement,...
-
Reservoir Management Specialist
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeJoin us at ExxonMobil as we strive to deliver innovative solutions to meet the world's growing needs for energy and high-quality chemical products.We are committed to providing benefits that are competitive and support the needs of our employees.The OpportunityWe are seeking qualified and experienced individuals to provide reservoir engineering technical...
-
Manufacturing Process Lead
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout The Chemical EngineerWe are a leading energy provider and chemical manufacturer, developing and applying next-generation technologies to safely and responsibly meet the world's growing needs for energy and high-quality chemical products.Our process engineering team is rapidly growing and requires a technical leader who can provide insights from a...
-
Hydroprocessing Expertise Developer
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeAbout ExxonMobilOur vision is to lead in energy innovations that advance modern living and a net-zero future. We are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.What You Will DoYou will be an integral part of our process engineering team providing deep technical insights into a specific process...
-
Chemical Process Development Specialist
18 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia The Chemical Engineer Full timeCompany OverviewThe Chemical Engineer is a leading global energy provider and chemical manufacturer, developing and applying next-generation technologies to meet the world's growing needs for energy and high-quality chemical products.Job DescriptionWe are seeking an experienced process engineer (project development) to support downstream and chemical sites...