Global Process Expert

2 days ago

Cyberjaya, Selangor, Malaysia Experian Asia Pacific Full time
Global Process Expert (GPE) – Enterprise Billing & Revenue

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description
Role Summary:
You will predominantly support the ongoing development and operations of the global finance strategic solution RDE (Revenue Decision Engine) working closely with Group Revenue Recognition team to ensure alignment with global policies.
As a Billing and Revenue global process expert you will coordinate projects and collaborate with regional businesses, Finance teams and IT specialists to enhance processes and solution and system capabilities aligned with global strategy and standards.

What You'll Do

  • Collaborate closely with finance/business users and SMEs to understand and document the business billing and revenue requirements, ensuring alignment within and across existing global systems and processes.
  • Make proposals about the best way to implement the business requirements and business processes, which include process documentation, strategy papers, white papers, gap analysis work, and best practice guidance material as well as delivery of efficient solutions to meet the needs of the business.
  • Translate business needs into actionable systems development whilst enforcing global standard operating procedures and applying a control mindset.
  • Propose and document process and commercial standardisation that enables simpler automated solutions and processes. Help document best practices and ongoing support to the business on billing & revenue process and functionality.
  • Participate in the global solution design, leveraging existing system capabilities and processes, maintaining global standards, and ensuring it is in compliance with relevant policies / legislation. Act as a champion for global solution standardisation.
  • Review and/or prepare and submit formal change requests via the PET Log process and Service Now, presenting and explaining such change requests to project Change Review Boards or other governance bodies as needed.
  • Proactively monitor and report on RDE standards adoption metrics and support group and regional teams on remediation for areas of noncompliance. Continuously enrich and enhance the metrics for better insight.
  • Support and coordinate with regional teams, business/finance users and management to prepare business cases, proposal options for project approval and funding, prioritising project objectives and deliverables, ensuring alignment with the agreed global strategy and standards.
  • Lead the monthly RDE Change Board, which involves presenting change requests, incident learnings and actions being taken to improve adoption of standard operating procedures.
  • Help prepare appropriate project plans, and monitor/manage project or development milestones, prioritization, and progress to ensure timely project delivery, providing regular updates to management and key stakeholders, escalating issues when necessary to ensure prompt resolution to maintain / achieve project timelines.
  • Ensure good project governance, maintaining project plans, documentation, records, and archives including formal sign off/approval of business requirements and, if appropriate, business case as well as user acceptance testing and approval(s) to move systems and enhancements into production.
  • Proactively recommend process improvements and automation opportunities, initiating actions or projects for continuous improvement.

Why this role is critical to us
The successful candidate will play a vital role in managing, deploying and supporting the global finance strategic solution – RDE (Revenue Decision Engine). This includes management and support of RDE2.0 and driving the ongoing development and delivery of further enhancements and new capabilities/modules – in addition to supporting other global finance priorities as needed - including, but not limited to, Billing, Fast Close, integrations with the Enterprise Data Lake and alignment with other enterprise solutions and processes.

Qualifications

  • Bachelor's Degree or equivalent in appropriate field of study.
  • Project Management Professional (PMP) / PRINCE II certification with proven project management experience would be a plus - Lean Six Sigma Certification would be a plus but not essential.
  • 3+ years' experience in billing/accounting and finance-related processes and projects within a large multi-national organization.
  • Excellent written and verbal communication skills (in English), interpersonal skills and cross-cultural awareness as the role will be engaged with our global stakeholders.
  • Good experience in / understanding of key finance processes and concepts.
  • Flexible / able to work across different time zones whenever required.

Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

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