Specialist, Account Manager

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

Job Title: Specialist, Account Manager (Vietnamese Speaker)

We are looking for a Specialist, Account Manager (Vietnamese Speaker) to join our team. Today.

The future team member that will love this job will oversee the management of moderately complex client accounts and develop processes to ensure favorable relationships with clients, meeting their operational needs. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way, you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You have:

  • Demonstrated ability to effectively communicate in a fast-paced environment while developing positive relationships
  • Proven track record of success in sales or account management
  • Passion for exceptional customer experience and sales
  • Aptitude to learn and optimize new technology and data
  • Problem-solving skills
  • Excellent knowledge of Microsoft Office programs
  • Excellent verbal and written communication skills
  • Experience working with Salesforce.com or similar CRM required
  • Demonstrated ability to prioritize and multi-task in a time-sensitive environment
  • Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
  • Execute high level of independent judgement and critical thinking
  • Professional and polished demeanor

You Will:

  • Ensure client's customers are consistently satisfied with the client's products and services, and resolve escalated issues
  • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
  • Evaluate the client's customer needs and propose potential solutions
  • Serve as a single point of contact for the client customer and may coordinate the work of client service teams
  • Utilize data to successfully remediate customer concerns/roadblocks prohibiting satisfaction
  • Manage external competitive pressures and effectively handle objections
  • Work with multiple stakeholders, building effective relationships with decision-makers at all levels
  • Responsible for managing sales territory and achieving monthly quotas
  • Negotiate skillfully in tough situations
  • Identify risk and barriers to success; develop contingency plans when necessary
  • Identify opportunities for additional product or service sales
  • Use data to help influence buying/renewal process

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English (Required), Vietnamese (Required)

Time Type: Full time

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Apply Now

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