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Junior Product Champions
1 month ago
5 days ago Be among the first 25 applicants
GEOLOG is a world leader in oilfield services delivering solutions to Oil, Gas and Geothermal operators globally, with a workforce in excess of 1,700 and operations in 40+ countries.
The company is looking to add Junior Product Champions / Domain Experts to support local business units in commercializing and deploying advanced services. These roles will focus on one of the following areas: Reservoir and Source Rock Evaluation, Drilling Solutions, Digital and Data Management, or Laboratory Services.
THE POSITION
The Product Champion / Domain Expert for Advanced Services is responsible for supporting GEOLOG operations personnel and end-customers on Advanced Service(s) under his/her responsibility. He/She is someone who sees value, masters every aspect, and acts as the reference person and expert within the company for a product, service, or group of products/services.
He/She is the interface for the products/services under his responsibility with the R&D engineers of reference and helps in the creation and development of the product in a systematic fashion.
He/She is also in charge of the production/revision of manuals, training modules, data sheets, and marketing support material for the product of reference.
The Product Champion / Domain Expert generates support for the product, realizes the marketing potential, and continuously advocates the product.
Responsibilities include, but are not limited to:
- Provide support to Advanced Services Specialists (in relation to the product/service under his/her responsibility)
- Keep, have available, and update all the related standard reporting formats, procedures, and quality controls in relation to the product/service under his/her responsibility
- Create, update, and archive the manuals for the product/service under his/her responsibility
- Prepare and keep updated the training program and the material in support of the product/service under his/her responsibility, and eventually deliver training courses, either to trainers or to field engineers
- Support the set-ups and start-ups of new projects, when possible contributing to the installations
- Provide the quality check of logs and reports produced in the projects under his/her responsibility
- Keep an updated experience record tracking the projects where the product/service under his/her responsibility was provided
- Liaise with Leonardo, technical department, and R&D to track recurrent issues and suggest improvements
- Be the first point of contact for customers regarding questions related to the product/service under his/her responsibility
- Keep up to date on technology innovation and be prepared to make recommendations
- Provide feedback and suggestions to hardware and software R&D departments
- Prepare systematically a monthly synthetic report to management, including service and financial KPIs, a market share estimation, and a competition overview section
- University graduate with 3 years of experience in Surface Logging service as Data Engineer/Specialist or cooperating with R&D;
- Demonstrated deep competence and understanding of every aspect of the product/service under his/her responsibility, including technical and commercial ones;
- Strong problem-solving attitude on the relevant hardware and software architectures;
- Ability to listen and communicate effectively with managers, peers, and GEOLOG Organization, both in written and verbal communication;
- Ability to listen and communicate effectively with customers, both in written and verbal communication, and propose effective solutions;
- Team player with the ability to work within culturally diverse environments;
- Availability for international travel;
- Demonstrated ability to draft and implement manuals and procedures;
- Strong oral and written English essential; Spanish and French are advantages;
- Ability to develop strong professional relationships and inspire trust and confidence; diplomatic and persuasive style;
- Ability to exercise discretion and independent judgment;
- Uses logic to solve problems with effective solutions;
- Learns quickly and adapts to new situations and changes;
- Is personally committed to continuous improvement;
- A high level of drive, creativity, and motivation to deal with problems;
- Manages and provides support, coaching, and guidance to all employees, acts as a role model, and helps to build and maintain effective teamwork.
