Process Improvement Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Liberty General Insurance Berhad Full time

Direct message the job poster from Liberty General Insurance Berhad

This process improvement lead is tasked to identify and address opportunities for end-to-end process enhancement. The lead is required to conduct a comprehensive review of workflows across all departments, which involves engagement with multiple stakeholders to identify challenges, gaps and areas that can be optimized to improve turnaround times (TAT), efficiency, and cost-effectiveness.

Job Description:

  • Aligning to the integration plan and drives cross-functional alignment and presenting improvement proposals and roadmaps.
  • Defines the co-existence and multi-year enterprise-wide operational improvement plan and helps align towards the agreed target operating model.
  • Leads and/or supports select process improvement initiatives implementations.
  • Create methodology/template that can be used by the functions to define best-in-class business practices and processes.
  • Develop and design capacity and capability building program to support change activities in all improvement initiatives.
  • Defines clear responsibility in the phase of end-to-end operating process to ensure accountability.
  • Coordinate with stakeholders and business owners in managing operational risk, compliance, and governing requirements.
  • Supports alignment of the integration approach and resulting operational model with the overall go-to-market strategy.
  • Supports the definition and tracking of the desired and actual business value gained from the integration of the operating model.

Requirements:

  • Minimum Qualification: Degree or equivalent
  • Minimum of 7-8 years of working experience in Process Improvement space
  • Ideally with knowledge in Digital transformation, AI or RPA
  • Must have Project Management skills
  • Having worked or exposure in the General Insurance industry is an added advantage
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management, Management, and Information Technology
Industries
  • Insurance
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