Lending Communications Specialist

5 days ago

Petaling Jaya, Selangor, Malaysia Grab Full time

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team:

With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play - Grab Financial Group (GFG) is one of the largest and fastest-growing fintech players in the region. As part of GFG, Grab Lending enabled with a relentless pursuit for excellence, we aim to deliver the smoothest and most relevant financial services across payments, lending, insurance, and investments in the region.

Everyone should have equal opportunities to access Payments and Financial services. In GFG, we empower the people of Southeast Asia, from consumers and drivers to every-day entrepreneurs, by enabling financial inclusion for the underserved.

As the Super Simple, Super App of Financial Services, GFG enables commerce through Payments Services, empowers through Lending, protects through Insurance, and grows through Wealth Management.

We work fast, push the boundaries, try new things and sometimes they don't work, so we embrace failure and lifelong learning.

Get to Know the Role:
Within Grab's Lending team, the communication associate is responsible for overseeing the end-to-end process for lending products related communication to (mainly) our drivers. We are looking for a passionate candidate to join us as Lending Communication Associate. We believe a successful candidate has strong attention to detail and writing capabilities. If you believe you have what it takes then we'd love to hear from you. Here are the main job scope but we require you to keep an open minded to embrace the challenges when additional assignment is offered:

Qualifications

The Critical Tasks You Will Perform:

  1. Create, strategize, plan and execute the digital communications includes marketing content, strategy and campaigns with collaboration with various departments.
  2. Collaborate with various stakeholders to create creative communication ideas to increase awareness in Lending products.
  3. Work closely with various stakeholders (ie. Legal, Business development, Marketing team, etc) to review the communication content and ensuring all necessary approvals are in place before executing the communication.
  4. Measure, analyse and report key metrics and insight to the relevant stakeholders on the effectiveness of the communications / content / strategies, and campaign performance.
  5. Identify the business challenges and create communication strategy and action plan.
  6. Mentor role to contractor staff to ensure smooth operations execution and the quality of timely deliverables.
  7. Monitor the marketing budget and communication schedule.
  8. Work closely with Lending operations to oversee the development of new product enhancement that are pertaining to marketing and communication.
  9. Identify gaps in existing content and recommend new ideas and topics to target all stages of the sales funnel.

What Essential Skills You Will Need:

  1. At least 3-5 years working experience in digital marketing communications/any communication space and copywriting/content writing experience.
  2. Extensive knowledge and practical experience in Adobe Photoshop, Wordpress, and HTML.
  3. Basic - Advanced level of computer literacy in Microsoft packages, especially, Excel.
  4. Creative mindset and be able to design impactful infographic content.
  5. Strategic thinking and effective analytical skills to evaluate internal and external trends or issues and create appropriate solutions.
  6. Flexibility to respond swiftly to content needs or changes.
  7. Clear understanding of sales funnel, customer journey and experience.
  8. Superb command of Bahasa Malaysia & English and an ability to write well and proofread.
  9. Organisational and multitasking ability which is able to meet tight deadlines with minimal supervision with follow-up mentality.
  10. Working in teams effectively whilst having the maturity to work independently.
  11. Excellent verbal communication and interpersonal skills.
Additional Information

Life at Grab:

  • We have your back with Term Life Insurance and comprehensive Medical Insurance.
  • With GrabFlex, create a benefits package that suits your needs and aspirations.
  • Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.
  • We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  • Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.

What We Stand For at Grab:

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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