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Service Engineer

1 month ago

Johor Bahru, Johor, Malaysia Carrier Global Corporation Full time

Country: Malaysia

Location: Carrier (Malaysia) Sdn Bhd, No.53, Jalan Molek 3/20, Taman Molek, Malaysia

Role: Service Engineer (Planner)

Location: Taman Molek, Johor

Full/ Part-time: Full time

Build a career with confidence

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

As the Service Engineer (Planner) for Carrier, you'll be covering the Johor region in servicing our clients. You will be supported by a team of technicians and are required to champion the customer relationship and engagement process.

Key Responsibilities:

  • Attend technical meetings at the customer site and provide solutions.
  • Drive the planning and execution of service jobs to ensure timely completion within budget.
  • Assign technicians to service calls, ensuring clear communication of job requirements.
  • Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
  • Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
  • Plan and schedule technicians efficiently for hotline calls.
  • Approve timesheets and technician expenses on time.
  • Plan and allocate service parts on a monthly basis.
  • Maintain strong customer relationships to improve NPS scores and address issues promptly.
  • Connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
  • Prepare technical reports/chiller startup reports/monthly comprehensive chiller reports for customers.
  • Conduct chiller introduction and technical training for customers/contractors and in-house technicians.
  • Attend to customers' complaints & provide prompt service to meet customer satisfaction.
  • Assist the Service Manager in handling operation-related matters.
  • Carry out EH&S responsibilities and job site inspection as required.

Requirements:

We are looking for innovative individuals. If this is you, get in touch.

As a minimum, you must have:

  • A bachelor's degree in Mechanical, Electrical & Electronic, Mechatronics or equivalent.
  • Min 2 years of experience in service line.
  • Good customer service skills.
  • Understanding of air conditioning within the HVAC field.
  • Open to travel to Northern regions based on project needs.

Benefits:

  • We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
  • Medical and health insurance benefits.
  • Attractive allowances (mobile/transportation/petrol card) where applicable.
  • Professional development opportunities.
  • Great organizational culture.
  • Buddy system to assist in on-the-job training.

Our commitment to you:

Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation.

Join us and make a difference.

Apply Now

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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