Cyber Security L2 Support

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tata Consultancy Services Full time

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Talent Acquisition | Human Resource Executive | Tata Consultancy Service

About TCS:

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future.

Job Title: Cyber Security L2 Support

Key Responsibilities:

  • Whitelisting the Domain/Email address
  • Blacklisting the Domain/Email address
  • Message Trace Analysis
  • Releasing the emails from Policy Quarantine
  • SPAM/Phishing Email Ticket analysis
  • Adhoc Requests from Customer on Whitelisting/Blacklisting sender address or domain
  • Drop/Quarantine External emails to recipients
  • Monitoring and acknowledge tickets from the ticketing Tool
  • Working on the issue, follow-up, ticket closure
  • Daily Health Check on Microsoft Services
  • Monthly Report on the emails delivered/received
  • Allowing spoofed domains to send emails to the recipient
  • Monitoring alerts triggered from Microsoft Defender related to quarantine release, Restricted user, Phish alert etc.
  • Creating Policy/Content filter depending on the user requirement
  • Seeking Microsoft support in case required
  • Work with email senders (Third party) to resolve if legitimate emails are blocked due to DMARC policy
  • Analyze Spoof Intelligence, Impersonation Insight to adjust EOP policies
  • Weekly meeting with Customer on Email Security
  • Share monthly reports to the stakeholders for visibility on user performance
  • Analyze and modify SPF/DKIM/DMARC records
  • Prepare implementation plan. Review & implement accordingly
  • Review of configurations, rules & policies periodically and provide recommendation
  • Modify Inbound & Outbound routing configurations in Exchange as per the requirement
  • Work with DNS teams to modify MX, SPF, DKIM, DMARC records

Experience:

  • 3 to 5 Years Experience
  • Endpoint security solution, NIPS, Vulnerability Scanning, Cloud security posture management, DLP, Email Security Solution expertise
  • Education Qualification in relevant discipline
  • Tertiary qualifications are essential
  • Excellent verbal and written communication skills; expertise in setting and managing user expectations
  • Strong teamwork and interpersonal skills at all management levels

Thank you for your interest in applying for position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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