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Senior Client Engagement Manager

1 month ago

Penang, Malaysia Blue Legal Full time
Senior Client Engagement Manager

Location: South West
Salary: £47,000 - £53,000
Contract type: Permanent
Date posted: 11/08/2022

A national leading law firm is looking for a Client Engagement Manager to join their team as part of a job share. This is a client-facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. The role-holder will be supported by a Client Development Executive and business services professionals from across the BD and wider team. This is a part-time role (2.5 days a week) which can be flexible on location.

The responsibilities:

  • Work closely with client relationship partners to create and deliver strategic client development plans.
  • Monitor and manage regular output-focused client team meetings, sharing knowledge, identifying opportunities for cross-selling, and planning client development activities.
  • Form and share relationship investments, service delivery, and client development best practices.
  • Share client insights, tools, and best practices using the firm's client intelligence portal and CRM systems.
  • Collaboratively liaise with the Head of Client Development in supporting the development of the firm's Client Listening Programme.
  • Support the accountability and governance of the Client Engagement Programme by regularly reporting and reviewing client engagement.
  • Promote and share the work the firm is doing with clients across the firm through internal communication channels.

The Candidate:

  • Must be educated to degree level or have an equivalent/related qualification.
  • Excellent interpersonal and relationship-building skills.
  • Ability to understand extensive business issues and contribute and develop new ideas to add value to the client development/BD process.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm, or a high-profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.

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