Senior Service Engineer

2 weeks ago


Shah Alam, Selangor, Malaysia Dongyang Full time

Join to apply for the Senior Service Engineer role at Dong Yang Elevator (M) Sdn Bhd

6 days ago Be among the first 25 applicants

  • Provide technical support, resolving issues, doing quality assurance check
  • Manage team & ensure team objectives are being carried out
  • Display extensive working knowledge of industry standards & practices, including product details & company services offered.
  • Monitor and review work schedule on service & repair work for maintenance team
  • Identify the root maintenance issues, develop ideas and propose solutions in the technical report.
  • Prepare quotation, technical report, follow up, data analysis & summarizing collected data, provide regular reports to management.
  • Offer good customer services, including maintaining customer relationships & ensuring repeat customers by upselling products and services & taking care of any customer concerns or complaints quickly & professionally.
Job Responsibilities
  • Provide technical support, resolving issues, doing quality assurance check
  • Manage team & ensure team objectives are being carried out
  • Display extensive working knowledge of industry standards & practices, including product details & company services offered.
  • Monitor and review work schedule on service & repair work for maintenance team
  • Identify the root maintenance issues, develop ideas and propose solutions in the technical report.
  • Prepare quotation, technical report, follow up, data analysis & summarizing collected data, provide regular reports to management.
  • Offer good customer services, including maintaining customer relationships & ensuring repeat customers by upselling products and services & taking care of any customer concerns or complaints quickly & professionally.
Job Requirements
  • Candidate must possess at least a Professional Certificate, Diploma, Advanced / Higher / Graduate Diploma or Certificate in Electrical / Mechanical or equivalent
  • Fluent in Bahasa Malaysia and English
  • Strong project management skills
  • Good leadership and interpersonal skills
  • Strong analytical and problem-solving skills
  • Able to work independently and effectively in a team environment
  • Excellent in Microsoft Excel and PowerPoint
Job Benefits
  • Monthly incentive
  • KWSP / SOCSO included
  • 14 annual leave per year
  • We provide medical coverage
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Job Function
  • Engineering and Information Technology
Industries
  • Civil Engineering
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