Customer Solutions Engineer

2 weeks ago

Penang, Malaysia Advanced Micro Devices Full time

WHAT YOU DO AT AMD CHANGES EVERYTHING

We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our mission is the AMD culture. We push the limits of innovation to solve the world's most important challenges. We strive for execution excellence while being direct, humble, collaborative, and inclusive of diverse perspectives.

THE ROLE:

As a Member of Technical Staff in the DC GPU Systems Design Engineering team, you will be part of a team to drive and improve AMD's abilities to deliver the highest quality, industry-leading technologies and AI products to market. Your systems design engineering expertise will be necessary towards product development, validation, and root cause resolution.

THE PERSON:

The person has a clear passion for our customers winning with AMD products. Showing emotional intelligence while interacting with the customer is fundamental and balancing this with a structured approach to align the customer strategically with AMD business needs is equally critical. He/She routinely satisfies customers' needs with technical responsiveness. It is also vital for this person to have a passion to grow their technical competency and uphold the culture in the team. Provide technical supervision or mentoring to junior engineers and influence others as a subject matter expert. A successful candidate is one who can drive technical decisions independently, has accountability for accuracy, reliability and completeness of assignment results critical to the project's success.

KEY RESPONSIBILITIES:

  • Act as "customer inside" to test/validate AMD's customer enabling collaterals and platform engineering ingredients on internal reference boards and customer platforms.
  • Work closely with internal teams across platform engineering, SW/FW/RocM, validation, power and performance, networking, and others to establish validation guidance for customers' platforms.
  • Utilize pre-production hardware such as network adapters etc. to uncover system integration issues and solve them prior to OEM/MDC/ODM customers.
  • Support customer debug in vertical industry solutions through a combination of remote access to solutions infrastructure with representative workloads and hosting in-lab and virtual customer sessions.
  • Partner closely with software, firmware and internal engineering teams on Proof of Concept development and testing new, unique, difficult, and differentiator features with customer platforms.

PREFERRED EXPERIENCE:

  • Experience with PC architecture, PCIe architecture and microprocessor cores.
  • Understanding of modern x86 microprocessor, Server platform, Data center GPU architecture is highly desired.
  • Test plan and test development experience.
  • Participated in silicon bring up and debug, support to internal engineering teams.
  • Debug skills at both SoC and system level.
  • Familiarity with programming / scripting language (C/C++, Python, Perl, ...).
  • Working knowledge of Server OSes (Linux, Windows).
  • Must be a self-starting team player with excellent communication skills who can work with minimal guidance.
  • Forward thinker that drives improvement to development process, automation architecture and fosters a spirit of innovation and continuous improvement.
  • A passion for solving tough technical problems will be an added advantage.
  • Strong verbal and written English communication skills.
  • Experience in leading project and team will be added advantage.

ACADEMIC CREDENTIALS:

  • Bachelor's or Master's in computer engineering or computer science or electrical engineering, or comparable disciplines with 10 years+ working experience.

LOCATION:

Penang, Malaysia

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

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