Credit Control Executive

4 weeks ago

Rawang, Selangor, Malaysia Ean Label Industry Sdn Bhd Full time
Job Responsibility
  • Customer Receipts: Verify daily receipts against bank statements, match with customer invoices and ensure correct posting to the respective Accounts Receivable (AR) accounts.
  • Debt Collection: Monitor and manage customer accounts to ensure timely collection, address any payment delays and appropriately escalate overdue accounts. Monitor aging, issue reminder letters and liaise with customer to ensure payment is received within credit terms.
  • Customer Relationship Management: Build and maintain strong relationships with customers to ensure timely payments and resolve any billing or payment-related queries.
  • Customer Related Tasks: Handle all customer related queries, applications, documents or issues, including but not limited to collect customer information etc.
  • Dispute Resolution: Provide feedback to enquiries raised by customers on invoice, statement, and payment related issues.
  • Investigate and resolve discrepancies or disputes on accounts in a timely and professional manner; retrieve supporting documents to clear IT.
  • Credit Control Policies: Assist in the development, implementation, and review of credit control policies and procedures to reduce the risk of bad debts.
  • Credit Risk Assessment: Assess customer creditworthiness by evaluating financial statements and credit history to set or modify credit limits and terms.
  • Accounts Management: Handle all aspects of credit control including the preparation of monthly statements, sending reminders, and liaising with customers to resolve any disputes or issues related to payments.
  • Reporting: Prepare regular reports on aging debt, cash flow forecasts, and outstanding accounts for management review.
  • Coordination: Work closely with other departments such as sales, to ensure effective communication and timely resolution of any credit issues.
  • Assist in ad hoc tasks and back up other operational jobs (if needed).
Job Requirements
  • Required language(s): Mandarin, English, Bahasa Malaysia
  • Proven experience in credit control, accounts receivable, or a similar role (at least 2 years of experience)
  • Proficiency in accounting software (Autocount) and Microsoft Office (Excel, Word) is preferred.
  • Excellent communication and negotiation skills, with the ability to deal professionally with both internal and external stakeholders.
  • Strong analytical and problem-solving skills.
  • A proactive approach with a strong sense of responsibility.
  • Attention to detail and ability to work under pressure to meet deadlines.
  • Ability to work independently and handle multiple tasks simultaneously in a fast-paced environment.
  • Self-motivated, results-oriented, high integrity and confidentiality.
Job Benefits
  • Performance-Based Annual Bonus – Receive an annual bonus based on your performance and contributions.
  • Dynamic & Inclusive Work Culture – Be part of a fun, supportive, and diverse team that values collaboration.
  • Young & Vibrant Team – Work alongside energetic and forward-thinking colleagues, primarily from Gen Y & Gen Z.
  • Relaxed Dress Code – Enjoy a smart casual dress code with no strict rules.
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