System Engineer

2 weeks ago

Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full time

Talent Acquisition Lead at Infosys (Malaysia) Sdn. Bhd.

Responsibilities in SD-WAN Operations:

  • Assist the Team Leader in ensuring smooth operations of SD-WAN platforms by adhering to established tasks, processes, and Service Level Agreements (SLA).
  • Optimize SD-WAN platform performance to ensure cost-effective and sustained availability for corporate customers.
  • Incorporate continuous improvement processes through constant monitoring, reporting, evaluation, and enhancement of operation metrics.
  • Ensure adherence to operational standards, processes, and guidelines in line with industry best practices.

Team Collaboration and Vendor Management:

  • Work collaboratively with cross-functional teams and vendors to deliver high-quality solutions on schedule, within budget, and meeting customer requirements.
  • Assist the Team Leader in managing vendor relationships and ensuring deliverables meet agreed-upon service levels.
  • Support in managing operational challenges, including incident, problem, and change management, and providing resolutions to escalated issues.

Shift and Availability:

  • Participate in a 24x7 shift rotation (14-16 days), ensuring continuous operational support across various time zones and shifts.
  • Ensure the alignment of operational practices with strategic objectives.
  • Drive continuous improvement efforts to align SD-WAN operations with evolving industry standards and best practices.

Technical Responsibilities:

  • Analyze, troubleshoot, and correct network problems.
  • Perform escalation to internal product domain experts and/or external product vendors.
  • Work with internal experts/external vendors to resolve technical issues.
  • Respond to inbound Change Requests (CRs), Service Requests (SRs), and Queries on managed network technologies (Cisco routers/switches, SD-WANs, uCPE, Meraki) in a timely manner (within stipulated SLA).
  • Generate monthly reports according to service scope requirements.
  • Perform change request on supported SDWAN platform and traditional Cisco routers/switches.
  • Adhere to policies, procedures, and security best practices.
  • Resolve problems independently and understand escalation procedures.
  • Provide knowledge transfer/training (if required) to team members on supporting daily operations.
  • Perform User Account Management (UAM) based on established processes.
  • Any other duties as required/assigned.

Products Supported:

  • Cisco routers & switches
  • SD-WAN products:
  • Viptela
  • VeloCloud
  • SilverPeak
  • RANSNET
  • Fortinet
  • Meraki
  • Dell ADVA

Technical Skills:

  • Networking Concepts: Basic understanding of TCP/IP, routing, and switching.
  • SD-WAN Technologies: Familiarity with Viptela, SilverPeak, VeloCloud, RANSNET, Fortinet, Meraki, and Dell ADVA.
  • Cisco routers/switches
  • Experience in configuring and troubleshooting Cisco routers/switch in enterprise environment.

General Requirements:

  • At least 1 year working experience in IT Operation and/or Support (LAN/WAN/Cloud).
  • Diploma or bachelor's degree in computer science, Information Technology, or a related field.
  • Working experience with any of the SD-WAN solutions (e.g. Cisco Viptela, VeloCloud, Fortinet, Silver Peak).
  • Sound fundamental knowledge on IP networking (e.g. TCP/IP, routing, etc.) and operation systems (e.g. Windows, Linux, etc.).
  • Candidates with at least CCNA/CCNP level certification or its equivalent (SD-WAN certifications like VeloCloud, Viptela, Meraki, Fortinet, etc.) are a plus.
  • Strong critical thinking and problem-solving skills and a passion for networking/IT.
  • Fluent communicator in both written and spoken English; Good interpersonal skills.

Preferred Qualifications:

  • Experience with network monitoring tools and software.
  • Previous experience in a technical support or helpdesk role.

Soft Skills:

  • Operations Management: Change management, problem management, incident management.
  • Customer Engagement: Customer-focused, resourceful, and possess a strong initiative.
  • Vendor Management: Ability to manage vendor relationships effectively.
  • Team Player: Good communication skills and a collaborative attitude.
  • Learning Attitude: Willingness to learn and adapt.
  • Situational Awareness: Good vision of situations and ability to size them up appropriately.
  • Must be able to work 12-hour shifts, either day or night on rotations (14-16 days a month).
  • Flexibility to adapt to operational requirements in a dynamic and fast-paced environment.
  • Strong understanding of industry best practices for IT service management, cloud platforms, and service delivery.

Work Location: This role is on-site at our facilities. We currently do not offer hybrid or work-from-home arrangements for this position.

Probationary Period: New hires undergo a three-month probationary period during which your performance will be evaluated.

Rotational Shift: 12-hour shifts alternating between day shift and night shift each starting at 7am and 7pm.

Referrals increase your chances of interviewing at Infosys (Malaysia) Sdn. Bhd. by 2x.

#J-18808-Ljbffr

  • IT System Engineer

    1 day ago

    Petaling Jaya, Selangor, Malaysia NYC IT Inc Full time

    We are seeking a highly skilled IT system engineer to join our team at NYC IT Inc. As an IT system engineer, you will be responsible for providing top-notch technical support and maintenance for our computer systems.Job RequirementsAbility to troubleshoot and resolve complex technical issues quickly and efficientlyExcellent communication and interpersonal...

  • System Engineer

    6 days ago

    Petaling Jaya, Selangor, Malaysia Applied IT Sdn Bhd Full time

    We are seeking a talented and motivated System Engineer to join our dynamic team. The ideal candidate will be responsible for designing, implementing, and maintaining IT infrastructure solutions for our clients, ensuring optimal performance and reliability. If you have a solid technical background and a passion for technology, we encourage you to apply.Key...

  • Building Systems Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Aurecon Group Full time

    About the Role">Azureon Group invites applications for a talented Building Systems Engineer to join our team. As a key member of our Civil & Structure division, you will contribute to the development of our team's technical expertise while working on complex building projects.Azureon's innovative approach involves co-creating solutions with clients to...

  • Computer Systems Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Konica Minolta Malaysia Full time

    Job Description:We are looking for a skilled Computer Systems Engineer to join our team at Konica Minolta Malaysia. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining computer systems and networks.Key Responsibilities:To design and implement computer systems and networks that meet business...

  • Cloud System Engineer

    1 week ago

    Petaling Jaya, Selangor, Malaysia Aethir Full time

    We are looking for a highly skilled Cloud System Engineer to join our team at Aethir. As a key member of our cloud engineering team, you will be responsible for designing and implementing secure cloud-based systems that meet the needs of our organization.About the RoleIn this position, you will work closely with our network infrastructure team to ensure...

  • System Engineer

    4 days ago

    Petaling Jaya, Selangor, Malaysia Silverlake Axis Ltd Full time

    This job is for a System Engineer who supports IT systems, ensures data security, and assists with transitioning to DevOps. You might like this job because it involves troubleshooting various systems, working on agile methodologies, and supporting development efforts.Location: Petaling JayaEmployment Type: Full-TimePosted: few days agoJob DescriptionProvide...

  • System Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time

    3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Digital Labs Sdn Bhd (from M1)Human Resources Executive / TA @ Digital Labs Sdn Bhd (from M1)Role OverviewWe are seeking a skilled System Engineer to join our IT infrastructure team. The ideal candidate will have...

  • Energy Systems Engineer

    7 days ago

    Petaling Jaya, Selangor, Malaysia Sime Darby Plantation Berhad Full time

    We are seeking a highly skilled Energy Systems Engineer to join our team at Sime Darby Plantation Berhad. The successful candidate will be responsible for designing, developing, and maintaining energy systems for our solar projects.">Key Responsibilities:System Design:Design and develop energy systems for solar projects, including solar panels, inverters,...

  • System Designer and Engineer

    6 days ago

    Petaling Jaya, Selangor, Malaysia Western Digital Full time

    About This OpportunityThis is an exciting opportunity to join Western Digital's System Design Engineering team as a Staff Engineer. You will be working on cutting-edge projects that require expertise in electrical engineering, computer engineering, or a related field.ResponsibilitiesDesign and Development: Completes assigned tasks that meet quality,...

  • Electrical Systems Engineer

    1 day ago

    Petaling Jaya, Selangor, Malaysia Hitachi Automotive Systems Americas, Inc. Full time

    About the OpportunityWe are seeking a highly skilled Electrical Systems Engineer to join our team. As a key member of our team, you will be responsible for designing and implementing electrical systems that meet contract specifications and schedule commitments.Your Key ResponsibilitiesDevelop and implement design solutions that meet contract specifications...

  • Precision Drawing Engineer

    1 day ago

    Petaling Jaya, Selangor, Malaysia Molicc System Sdn Bhd Full time

    Molicc System Sdn Bhd seeks a Precision Drawing Engineer to enhance our design capabilities.About the JobThis role involves creating precise technical drawings and designs for manufacturing and construction projects.Main Responsibilities:A. Design CreationCreate detailed 2D and 3D technical drawings using CAD software.Collaborate with cross-functional teams...

  • System Engineer

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia Upscale Sdn Bhd Full time

    Basic Salary: RM 2,800 - RM 4,000Permanent RoleJob HighlightsOpen Concept Working Culture with Work Life BalanceAllowance & OT BenefitsResponsibilities:Design and monitor private, hybrid, and public cloud servers.Provide technical expertise to clients by troubleshooting and fixing technical issues via ticketing platform and telephone.Establish networking...

  • Automation Systems Engineer

    4 weeks ago

    Petaling Jaya, Selangor, Malaysia RoviSys Full time

    Direct message the job poster from RoviSysTalent Acquisition Specialist @ RoviSys | Building Trust, RecruitingSummary:An Automation Systems Engineer will work directly with customers to define functional requirements and design, configure, and implement control systems, software programs, electronic circuitry or packing for products or systems.Description of...

  • Staff Engineer Systems Design

    5 days ago

    Petaling Jaya, Selangor, Malaysia Western Digital Capital Full time

    Job OverviewWestern Digital Capital is seeking a skilled Staff Engineer, System Design Engineering to join our team. This role will be responsible for designing and developing innovative solutions for Hard Disk Drive (HDD) systems.Key ResponsibilitiesDesign and develop system-level architectures for HDDsCollaborate with cross-functional teams to identify and...

  • Electrical Engineer

    2 days ago

    Petaling Jaya, Selangor, Malaysia SUNRISE SHARES ENERGY Full time

    Job SummarySUNRISE SHARES ENERGY is seeking a highly experienced Electrical Engineer to join our team as an Electrical Engineer - Solar Systems. In this role, you will be responsible for designing and developing solar PV systems, including technical design, site feasibility studies, and system implementation.The ideal candidate will have a strong background...

  • System Engineer

    3 weeks ago

    Petaling Jaya, Selangor, Malaysia Talent Recruit Full time

    We represent our client who is purveyor of integrated technology solutions provider. Due to their expansion, they are looking for System Designer (Audio Visual) to be based at Petaling Jaya, Selangor.JOB DESCRIPTION:Provide technical expertise and assist in the design, recommendation and evaluation of AV system setup.Create A/V designs (to include A/V...

  • Electrical Systems Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Gamuda Group Full time

    Job OverviewGamuda Group is seeking a highly skilled Electrical Systems Engineer to coordinate and support electrical system designs and analysis for renewable energy and high-voltage projects. The ideal candidate will have strong knowledge of power systems, protection & control systems, and proficiency in design software (e.g., AutoCAD, Revit).Key...

  • Senior Software Systems Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia ATTSPACE X BLACKSMITH Full time

    We are seeking an experienced Senior Software Systems Engineer to join our engineering team at ATTSPACE X BLACKSMITH. As a senior software engineer, you will be responsible for designing, implementing, and maintaining our software systems, including database administration and monitoring.Key Responsibilities:Design and implement database administration...

  • System Operations Engineer

    4 days ago

    Petaling Jaya, Selangor, Malaysia CTOS Full time

    About the JobThis role is a key position within the IT department at CTOS, requiring a highly skilled individual to manage and maintain the organization's systems infrastructure. The successful candidate will have extensive experience in system administration, with a strong background in Microsoft technologies.Main ResponsibilitiesManaging the Organization's...

  • Senior Security Systems Engineer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Empire Automation Sdn Bhd Full time

    We are seeking a highly skilled Senior Security Systems Engineer to join our team at Empire Automation Sdn Bhd.Job DescriptionThe ideal candidate will have extensive experience in project management, system design, technical engineering, and quality control in security systems. As a Senior Security Systems Engineer, you will be responsible for overseeing...