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Retail Associate

1 month ago

Ipoh, Perak, Malaysia 1Millennium International Full time

Retail Associate (Greentown Business Centre Ipoh)

Type: Full-Time Category: Telecommunications

Job Description

Working hours: 9.30am - 6.30pm

Working days: 5 days work, 2 days off

Employment Status: 1 year contract (Renewable basis)

ACCOUNTABILITIES

  • Conducting product demonstrations and executing retail operations activities while applying effective sales techniques to understand customer needs and promote relevant products and services; complying with guidelines, policies, procedures, and SLAs.
  • Creating conversations and engaging with customers to convert into sales opportunities (postpaid/prepaid registrations, devices, VAS, and accessories).
  • Staying result-driven and up-to-date with product features while maintaining the retail outlet's visual appearance to high standards.
  • Professionally and accurately handling customers' inquiries and requests by applying good knowledge of modern tools, policies, and processes, while adhering to service impression and mannerism guidelines as per company direction.
  • Achieving a desirable Net Promoter Score (NPS) by providing exceptional service to customers, including advisory, product ownership experience, and good after-sales support.
  • Resolving and updating customers' inquiries and complaints quickly and efficiently to ensure maximum customer satisfaction by taking ownership of customers' issues.
  • Involving in special events or outside sales and servicing initiatives, such as device launching as set by management, and executing departmental improvement initiatives at the outlet level.
  • Providing continuous and positive feedback to Retail Manager/Retail Senior Manager on operations and other relevant matters for improvement purposes.
  • Maintaining accuracy of transactions, inquiries, and complaints to meet required KPIs, thereby increasing customer trust and satisfaction.
  • Executing departmental improvement initiatives at the outlet level and performing any other duties as directed by the superior.

JOB REQUIREMENTS

  • Higher Secondary / STPM / Professional Certificate / Diploma / Degree or its equivalent.
  • Relevant work experience of a minimum of two (2) years in the Telco or retail industries preferred, with experience in showcasing and conducting product demonstrations preferred.
  • Obsessed with customers, passionate about sales, competitive spirit, and understanding people through interactive conversations.
  • Tech-savvy and computer literate.
  • Excellent communication, written, and interpersonal skills; strong verbal & written English; Mandarin-speaking is an added advantage.
  • Personal traits: Positive, Passionate, Collaborative, Creative, A Self-Starter, Ability to perform under pressure, a team player, and leadership qualities.
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