IKEA Batu Kawan
1 week ago
Job Type: Part-time
Department: Customer Relations
IKEA is the world's largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau, and IKEA Batu Kawan. To learn more, visit IKEA.my
About the job
- To ensure a positive and joyful shopping experience for all IKEA visitors and customers, including:
- Ensure the department is fast and efficient for our customers and cost-effective for the IKEA store.
- Handle customers' issues efficiently and with empathy.
- Actively work towards fulfilling the four tasks of the store.
Your assignment
- Be helpful and friendly in your approach to customers, aiming for a win-win situation and repeat business.
- Ensure your workspace is effectively equipped at all times and ready to assist customers when needed.
- Possess the knowledge, confidence, and desire to resolve customer complaints positively and quickly.
- Make the buying process as easy as possible for customers.
- Listen to customers and offer informed solutions using knowledge of the IKEA product range.
- Be empowered to solve customer complaints within your level of authorization and escalate issues when necessary.
- Assist customers with assembling IKEA products and exchange component parts as needed.
- Record information accurately in relevant systems to improve future customer shopping experiences.
- Ensure the IKEA store is a safe and secure environment for visitors and colleagues.
Requirements:
- Cheerful, pleasant personality with a positive mindset.
- Customer service-minded, sales-driven, and motivated to work in a vibrant retail environment.
- Physically fit with a hands-on approach.
- Meticulous with an eye for detail and follow-up skills.
- Strong team player able to work in a fast-paced environment.
- Comfortable handling basic food preparation.
- Able to work on rotating shifts and support retail operations during peak periods, including public holidays and weekends.
Please apply by 20 Feb 2025.
You are invited to this Life at Home Journey with IKEA. Click here to begin your journey. Your job application will be prioritized when you complete the Life at Home journey with IKEA.
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