General Manager
2 weeks ago
Kuala Lumpur, Malaysia | Posted on 11/25/2024
- Oversee daily hotel operations, ensuring seamless coordination between departments (front office, housekeeping, F&B, and maintenance).
- Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth and development of the hotel.
- Prepare and manage budgets, monitor financial performance, and achieve revenue and profitability goals.
- Identify cost-saving opportunities while maintaining service standards.
- Ensure a consistently exceptional guest experience by implementing quality assurance programs.
- Respond promptly to guest feedback and implement improvements as necessary.
- Recruit, train, and mentor department heads and staff to foster a high-performing team.
- Set clear KPIs and motivate the team to meet operational and service excellence goals.
- Collaborate with the marketing team to drive room bookings, events, and other revenue streams.
- Build partnerships with local businesses and organizations to enhance the resort's visibility and offerings.
- Ensure compliance with all health, safety, and regulatory requirements.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years' experience in hotel operations, with at least 3 years in a senior management role.
- Proven track record of achieving financial targets and improving guest satisfaction scores.
- Excellent leadership, communication, and problem-solving skills.
- Strong knowledge of hotel systems and technology.
- Ability to work under pressure and adapt to a dynamic environment.
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