General Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Executive Recruiters Full time

Kuala Lumpur, Malaysia | Posted on 11/25/2024

  • Oversee daily hotel operations, ensuring seamless coordination between departments (front office, housekeeping, F&B, and maintenance).
  • Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth and development of the hotel.
  • Prepare and manage budgets, monitor financial performance, and achieve revenue and profitability goals.
  • Identify cost-saving opportunities while maintaining service standards.
  • Ensure a consistently exceptional guest experience by implementing quality assurance programs.
  • Respond promptly to guest feedback and implement improvements as necessary.
  • Recruit, train, and mentor department heads and staff to foster a high-performing team.
  • Set clear KPIs and motivate the team to meet operational and service excellence goals.
  • Collaborate with the marketing team to drive room bookings, events, and other revenue streams.
  • Build partnerships with local businesses and organizations to enhance the resort's visibility and offerings.
  • Ensure compliance with all health, safety, and regulatory requirements.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 7 years' experience in hotel operations, with at least 3 years in a senior management role.
  • Proven track record of achieving financial targets and improving guest satisfaction scores.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong knowledge of hotel systems and technology.
  • Ability to work under pressure and adapt to a dynamic environment.
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