Customer Service Team Lead — 24/7 Ops
6 days ago
Malaysia
Hapag Lloyd
Full-time
MYR 120,000 - MYR 180,000/year
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Hapag-Lloyd is seeking a Team Lead, Customer Service in Kuala Lumpur to lead a busy CS team, drive performance, and ensure service levels and customer experience. You will coach staff, manage escalations, and work with cross-functional stakeholders to optimize processes.
The role requires 3–7 years of supervisory experience in shipping/logistics, strong analytical skills, and proficiency with Excel, Qlik and Power BI. Night shifts are part of the schedule.