Specialist - Technical Support (English Language Support)

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aqi Intl Full time
Specialist - Technical Support (English Language Support)

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Job DescriptionThe Responsibilities of the Role:
  • Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
  • Troubleshooting to identify hardware or software products that are defective.
  • Advice and educates customers through combination of experience and guideline documentation to ensure a solution to their technical issues.
  • Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
  • Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
  • Monitors own "Open Case" workload and drives to closure.
Skill Requirements:
  • Strong language competencies in English language.
  • Basic Microsoft Office (Outlook, Words, PowerPoint, and Excel) skills.
  • Working Knowledge of Windows Operating Systems and MS Products.
  • Proven ability to troubleshoot Client solutions.
  • Superior customer service skills
  • Proven ability to learn new and complex technology.
  • Able to prioritize in a fast paced, dynamic work environment.
The Package :
  • Attractive Salary (RM3,800 – RM4,500).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.
Experience Required :
  • Associate
Location :
  • Kuala Lumpur, WP, Malaysia.
Employment Type :
  • Full Time.
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