Store Manager
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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Job Requisition ID:179559
Overview Of The Role:
- The Store Manager is responsible for achieving consistent operational excellence and full P&L accountability within the store. This role ensures brand compliance and fosters a working environment that reflects brand values and promotes teamwork, striving for exceptional customer service and sales growth. The Store Manager works closely with other department teams and plays a critical role in staff management, from recruitment to performance development, ensuring alignment with the store's financial and service objectives.
Sales
- Lead by example in customer service, ensuring high standards are maintained to reflect the brand's image.
- Analyze sales figures to identify opportunities for sales growth at department and business unit levels.
- Engage with department colleagues to support local sales opportunities.
- Demonstrate an understanding of competition and identify opportunities at the store level.
- Challenge the team to improve sales performance using relevant retail metrics.
- Schedule and plan store coverage based on sales trends and daily requirements.
Commercial & Visual
- Deliver store standards and implement events with a commercial focus.
- Challenge direct reports on product presentation and ensure compliance with brand guidelines.
- Ensure visual merchandising elements highlight merchandise to promote product awareness.
- Benchmark store standards against peer stores and competitors to create an aspirational shopping environment.
Stock Management
- Ensure adherence to SOPs for stock management, including shipment receiving and cycle counting.
- Ensure replenishment of best sellers and communicate with commercial partners for regular stock updates.
- Review top and bottom selling lines with direct reports to optimize store stock.
- Regularly assess stock management processes to identify risks and initiate actions.
Service
- Actively demonstrate and model excellent customer service, prioritizing customer satisfaction.
- Respond to customer complaints and seek feedback to improve service standards.
- Drive internal assessments to ensure service standards are met consistently.
- Ensure service training is integral from induction through continuing education for staff.
Standards & Compliance
- Ensure the store is adequately resourced to meet legal compliance and train employees on compliance issues.
- Implement store self-assessment audits and devise action plans with the management team.
- Deliver a safe store environment by reviewing health and safety measures regularly with the officer.
- Manage store maintenance issues promptly and ensure cleaning meets brand specifications.
People Management
- Implement company policies for managing absences and disciplinary issues.
- Engage with employees to build strong partnerships and enhance communication.
- Work with HR to develop a robust succe
