HR Officer

To support and maintain positive employee relations and industrial harmony by ensuring compliance with labour laws, company policies, disciplinary procedures, grievance handling, and effective communication between management and employees.

Key responsibilities

Employee Relations (ER)

Handle employee enquiries, complaints, and workplace issues professionally and confidentially.

Conduct employee counselling sessions and provide guidance on company policies and workplace conduct.

Investigate employee grievances and recommend appropriate resolutions.

Support employee engagement activities, welfare programs, and communication initiatives.

Conduct exit interviews and analyze turnover trends for continuous improvement.

Assist in promoting a positive and productive work culture.

Industrial Relations (IR)

Manage disciplinary cases including misconduct, absenteeism, poor performance, and policy violations.

Conduct domestic inquiries, fact-finding investigations, and prepare related documentation.

Issue disciplinary correspondence including show cause letters, warning letters, suspension letters, and termination notices.

Ensure compliance with the Employment Act 1955, Industrial Relations Act 1967, and other applicable labour legislation.

Liaise with government authorities including the Labour Department (JTK), Industrial Relations Department (JPP), and other regulatory agencies when required.

Monitor and advise management on IR risks and legal compliance matters.

Maintain proper records of disciplinary, grievance, and IR cases.

Policy & Compliance

Support the development, review, and implementation of HR policies, employee handbook provisions, and workplace regulations.

Ensure consistent application of company policies across all departments.

Assist in internal audits and compliance reviews related to human resource practices.

Reporting & Administration

Prepare HR reports on disciplinary cases, grievances, absenteeism, employee turnover, and other ER/IR metrics.

Maintain confidential employee records and documentation.

Support HR projects and initiatives as assigned by management.

What we're looking for

Bachelor's degree in Human Resources, Business Administration, or a related field

Proven experience of 5 years in an HR role, preferably within industrial or employee relations functions

Strong knowledge of Malaysian employment laws, labour regulations, and industrial relations practices

Excellent written and verbal communication skills in English and Bahasa Malaysia

Proficiency in HR information systems, Microsoft Office Suite, and database management

Demonstrated ability to handle sensitive and confidential information with integrity

Strong organisational skills with the ability to manage multiple tasks and meet deadlines

A collaborative approach to working with colleagues across all levels of the organisation

Attention to detail and accuracy in record-keeping and administrative duties

Familiarity with employment contracts, policies, and procedures in a manufacturing or industrial environment is advantageous

Your application will include the following questions:

• How many years' experience do you have as a human resources officer?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?