Senior Customer Service Executive
2 weeks ago
Job Description
- Preparing quotations, and tender rates, and attending to business inquiries from customers or agents.
- Handling customer inquiries and orders relating to export and import air and sea shipments in terms of booking, documentation, and other related tasks.
- Sourcing and negotiating rates from various vendors efficiently to meet customers' requests a/o deadline. Maximize business profitability.
- Monitoring and reporting on key performance indicators to drive continuous improvement.
- Identifying and resolving any customer service issues promptly and professionally.
- Building sustainable relationships with customers through open and interactive communication.
- Providing support and guidance to junior members of the customer service team.
Requirements
- Diploma or Bachelor's degree in Logistics, Transportation, Supply Chain Management, or equivalent.
- 3-5 years of experience in a customer service role within the shipping/freight forwarding industry.
- Good interpersonal skills and communication skills.
- A keen eye for detail and the ability to work to tight deadlines.
- Flexibility to adapt to changing priorities and demands.
- Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.
Interested candidates please submit your application through Jobstore.
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