Inbound Sales Representative

1 week ago

Petaling Jaya, Malaysia Teleperformance Full time

OverviewAn Inbound Sales Representative focuses on assisting customers by addressing inquiries, identifying needs, and providing tailored solutions to enhance satisfaction and close sales. This role requires strong communication and problem-solving skills to build trust and drive meaningful connections with potential clients.QualificationsJob Requirements:Language Requirement: Excellent in Mandarin and English in terms of verbal, written and comprehensionEducation level : SPM and aboveCandidates with B2B/ B2Csales experiencewill have added advantageStrong ability to turn support calls into sales opportunitiesPassion to do sales and achieve targetFresh Graduates are encourage to applyOpen to Local MalaysianResponsibilitiesHandle incoming calls using proper sales and customer service practices throughout the interaction.Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.Troubleshoot client products to ensure a one-call resolution.Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.Open to working in rotational shifts. #J-18808-Ljbffr

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