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Customer Service Sales Representative

1 month ago

Klang, Selangor, Malaysia Helius Technologies Full time

We are seeking a knowledgeable and passionate individual to join our team as a Customer Service Sales Representative with a focus on sales. The ideal candidate will have a strong understanding of leading social media products and community standards, along with excellent interpersonal, verbal, and written communication skills. Empathy and a customer-centric approach are essential.

Working Hours: 9AM - 6PM

Working Days: 5 working days

Requirements:

  • Min 1-2 years of experience in the customer service industry with exposure to cross-selling, inside sales, retention, or marketing.
  • Strong understanding of social media platforms and features. Past experiences with social media organizations are a plus.
  • Must be IT savvy and familiar with Microsoft and Google tools and applications.
  • Language proficiency in English (default) and targeted language must be B2 and/or above.
  • Minimum certification of a college degree in any discipline. Any additional certifications or achievements are a plus.

Key Responsibilities:

  1. Customer Support:
    • Provide support through various channels, including online chat, emails, instant messaging, and phone calls.
    • Act as a point of contact to provide consultative support on advertisers' and agencies' accounts.
    • Troubleshoot and resolve complex cases, ensuring high levels of customer satisfaction.
    • Ensure clients receive the highest level of sales and operational customer service.
  2. Advertiser Engagement:
    • Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
    • Drive product adoption and educate clients from basics to best practices.
    • Drive advertiser communications and technical issue resolution by providing guidance and optimization suggestions through inbound and outbound calls.
  3. Sales and Revenue Generation:
    • Promote advertising opportunities on social media's products based on process and procedure.
    • Execute structured multi-channel outreach (call, email, instant messaging) with approximately 80+ interactions daily.
    • Target predefined lists of clients or company-sourced prospects, including decision influencers and limited business decision-makers.
    • Deliver client-defined messaging for consistent and repeatable execution. Focus on single offerings specific to the target audience.
    • Identify high-value opportunities and encourage advertisers to increase investment in advertising using the client's platforms.
  4. Operational Excellence:
    • Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools.
    • Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
    • Analyze the performance of priority accounts and create optimization actions, including account up-selling, creative tips, and bidding/budget/targeting recommendations.

If you are keen with the above role, please share your resume in Word/PDF format to shekhei.chang@helius-tech.com or (+60)16-3215936 for further discussion.

Person in charge: SK

Note: Only shortlisted candidates will be contacted. Thank you.

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