Lead Analyst, SMS

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time

AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Lead Analyst, SMS (SAP Ariba/MM)

AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Provide day to day BAU SAP MM and ARIBA support to LBUs.
  • Able to manage all aspect of the SAP MM and ARIBA business mapping, blueprinting and related configuration.
  • Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.

Roles and Responsibilities:

  • Act as Single point of contact on P2P Ariba and Concur technical issues of all end users, Group IT, SAP team and ARIBA customer support team.
  • Provide L2 support to resolve any system related issues.
  • Manage all assigned Enquiries, Incidents & Change Requests (SNOW & BAU PCR), and deliver according to the target resolution time.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
  • Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Liaise with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
  • Support Manager and Assistant Manager(s) on work assignments.

Education:

  • University / College graduate in computer science or other relevant discipline.

Experience:

  • 3 to 5 years' relevant experience in regional solution/system support with SAP MM/ARIBA focus across the ASPAC region.
  • Relevant ITM GASC USC - FINANCE experience and user support track record.
  • Strong knowledge in ARIBA Cloud / Procure to Pay solution and SAP MM.
  • Procure to Pay business knowledge to manage communication with large finance user base.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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