Lead Analyst, SMS
2 weeks ago
AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Lead Analyst, SMS (SAP Ariba/MM)AIA Digital+ WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
- Provide day to day BAU SAP MM and ARIBA support to LBUs.
- Able to manage all aspect of the SAP MM and ARIBA business mapping, blueprinting and related configuration.
- Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
Roles and Responsibilities:
- Act as Single point of contact on P2P Ariba and Concur technical issues of all end users, Group IT, SAP team and ARIBA customer support team.
- Provide L2 support to resolve any system related issues.
- Manage all assigned Enquiries, Incidents & Change Requests (SNOW & BAU PCR), and deliver according to the target resolution time.
- Self-discipline and good deliverables to promote accountability and trust at work.
- Perform system configuration and customization.
- Monitor system notification (errors) and take appropriate actions.
- Follow and actively promote SAP, Concur and ARIBA best practice usage in all solution aspects.
- Support end users in system usage and assist in raising overall SAP proficiency in the end user base and act as an SAP ambassador.
- Successful system and process integration, efficient SLA driven end-user support and communications.
- Liaise with necessary AIA colleagues or business partners outside GASC USC - Finance to ensure delivery of the functional work as required.
- Support Manager and Assistant Manager(s) on work assignments.
Education:
- University / College graduate in computer science or other relevant discipline.
Experience:
- 3 to 5 years' relevant experience in regional solution/system support with SAP MM/ARIBA focus across the ASPAC region.
- Relevant ITM GASC USC - FINANCE experience and user support track record.
- Strong knowledge in ARIBA Cloud / Procure to Pay solution and SAP MM.
- Procure to Pay business knowledge to manage communication with large finance user base.
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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