Branch Manager

Oversee the overall day-to-day operations of the preschool branch.

Ensure classrooms, facilities and common areas are clean, safe and well maintained.

Ensure sufficient manpower and proper staff scheduling at all times.

Monitor opening, closing and daily operational procedures.

Ensure Company policies, SOPs and operational standards are consistently followed.

Coordinate branch resources and operational requirements to ensure smooth daily operations.

2. Staff Management

Supervise teachers, assistant teachers and other branch employees.

Monitor staff attendance, punctuality, performance and conduct.

Conduct regular staff briefings and provide guidance where necessary.

Support the onboarding and training of new employees.

Address staff performance or disciplinary matters and elevate to HR or Management where required.

Promote teamwork and maintain a positive and professional working environment.

Ensure employees perform their assigned duties and responsibilities effectively.

3. Student & Parent Management

Maintain good communication and professional relationships with parents.

Attend to parent enquiries, feedback and complaints promptly and professionally.

Ensure student matters, incidents and concerns are properly documented and communicated.

Monitor student attendance, wellbeing and overall experience at the branch.

Work closely with teachers to address parents’ concerns regarding their children.

Ensure parents receive timely updates on relevant school or student matters.

4. Enrolment & Branch Growth

Handle enquiries, school visits and prospective parent consultations.

Follow up with potential parents and support student enrolment activities.

Monitor enrolment, withdrawals and available student capacity.

Support marketing activities, events, open days and other initiatives to increase enrolment.

Work towards enrolment and branch performance targets set by Management.

Identify opportunities to improve student retention and branch growth.

5. Academic & Service Quality

Work closely with the academic team to ensure teaching and classroom standards are maintained.

Conduct regular classroom and branch observations.

Ensure lesson plans, student records and required documentation are properly maintained.

Monitor the overall quality of service provided by the branch.

Identify areas for improvement and coordinate corrective actions with the relevant team.

Ensure the branch maintains a professional and welcoming environment for students and parents.

6. Safety & Compliance

Ensure the safety and wellbeing of all children while under the preschool’s care.

Ensure proper procedures are followed for student arrival, dismissal, emergencies and incidents.

Ensure the branch complies with applicable licensing, health, safety and Company requirements.

Ensure incidents or accidents are properly recorded and reported.

Immediately report serious incidents, safety concerns or regulatory matters to Management.

Conduct regular checks to ensure the branch environment remains safe and suitable for children.

7. Administration & Reporting

Maintain accurate branch records, documentation and reports.

Oversee relevant branch administrative and payment-related matters where applicable.

Manage branch supplies, inventory and operational requirements.

Prepare and submit branch performance and operational reports to Management.

Maintain proper records relating to students, employees and branch operations.

Ensure required reports and documentation are submitted accurately and on time.

Perform any other duties reasonably assigned by Management.

Requirements

Diploma or Degree in Early Childhood Education, Education, Business Administration, Management or a related field is preferred.

Previous experience in preschool, childcare, education or branch operations is preferred.

Prior supervisory or management experience will be an advantage.

Strong leadership, communication and problem-solving skills.

Comfortable communicating with parents, employees and Management.

Able to manage multiple operational matters and work independently.

Responsible, organised, service-oriented and able to work in a fast-paced environment.

Basic computer and administrative skills.

Able to handle operational issues calmly and make appropriate decisions when required.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a branch manager?
• Which of the following types of qualifications do you have?
• Do you