Telemarketing Specialist
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About the job Telemarketing Specialist (Mandarin Support - REMOTE)
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider based in Selangor, where innovation meets excellence.
As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Telemarketing Specialist, delivering exceptional service and driving sales performance for our clients in the Finance industry.
Position
Educational Qualifications
- Bachelors Degree: Business Administration, Finance, Marketing, or a related field.
- Relevant Certifications: Certifications in finance, sales, or business development can be a plus.
Experience
- Sales Experience: 2-3 years of telemarketing or sales experience, preferably in financial services or loan products.
- Industry Experience: Experience in banking, financial services, or a similar sector is often preferred.
- SME Market Understanding: Knowledge of the challenges and needs specific to SMEs.
Skills
- Excellent verbal and written communication skills both in English & Mandarin is required to effectively pitch and sell loan products.
- Strong ability to negotiate terms, persuade clients and close deals.
- Ability to build and maintain strong relationships with clients.
- Capability to analyze financial statements and assess creditworthiness.
- Proficiency in using various sales techniques and methodologies.
- Ability to handle rejection and stay motivated in a high-paced, target-driven environment.
- Familiarity with Customer Relationship Management (CRM) software to manage leads and customer data.
Personal Attributes
- Customer-Oriented: Focused on understanding and meeting the needs of the customer.
- Target-Driven: Motivated by achieving and exceeding sales targets.
- Self-Motivated: Ability to work independently and manage time effectively.
- Problem Solver: Aptitude for solving client issues and providing tailored financial solutions.
- Adaptable: Able to adapt to different situations and clients' needs.
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