Current jobs related to Operation Manager - Petaling Jaya, Selangor - Commerce Access Sdn. Bhd

  • Operations Manager

    3 days ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job OverviewWe are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for ensuring that orders are processed smoothly and customers are satisfied with the service they receive.Key ResponsibilitiesProcess customer orders in a timely and accurate mannerManage customer inquiries from...

  • Operations Manager

    6 hours ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    About the RoleThe Director of Business Efficiency will play a critical role in overseeing and optimizing operational functions. This individual will lead a talented team, collaborate closely with stakeholders, and ensure seamless execution of business operations.Key Responsibilities:Develop and execute operational strategies aligned with company objectives...

  • Operations Manager

    3 days ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job DescriptionThe Operations Manager plays a crucial role in overseeing the financial operations of our Global Delivery Center, ensuring exceptional delivery and quality standards are met. This involves managing related reporting, coordination, and back-office operational processes such as cost charge management, contracting, and invoicing for the KPMG...

  • Operations Manager

    4 weeks ago


    Petaling Jaya, Selangor, Malaysia Hydra X Full time

    As a dedicated Operations Manager, you will be responsible for overseeing the financial operations of our Global Delivery Center (GDC), ensuring the exemplary levels of delivery and quality that KPMG expects. This includes managing related reporting and coordination, and playing a key role in managing back office operational processes such as the cost charge...

  • Operations Manager

    4 days ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    About the RoleWe are seeking a seasoned leader to drive operational excellence in our customer-facing channels. As Head of CX Operations, you will be responsible for leading, managing, and optimizing daily operations across various channels, ensuring strategic goals, maximizing efficiency, and productivity.You will lead a team of professionals in delivering...

  • Operations Manager

    17 hours ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job DescriptionAs an Operations Manager, you will be responsible for enhancing customer satisfaction in all outlets by developing and implementing systems that meet their needs. You will oversee food preparation, ensuring quality and consistency through adherence to SOPs. Additionally, you will maintain high standards of cleanliness, meal availability, and...

  • Operations Manager

    5 days ago


    Petaling Jaya, Selangor, Malaysia Teleperformance Full time

    Company Overview:Teleperformance is a leading global provider of outsourced customer experience solutions.We are committed to delivering exceptional service and results-driven solutions to our clients.Job Description:We are seeking an experienced Contact Centre Manager to join our team.The successful candidate will be responsible for managing the overall...


  • Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Job RequirementsTo be considered for this role, candidates must have a bachelor's degree in computer science, electrical engineering, or a related field, and at least 5 years of experience in IT operations and management.Responsibilities:Lead the IT operations team and oversee daily tasks.Design, implement, and enhance servers and infrastructure services...

  • Operations Manager

    17 hours ago


    Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    Key ResponsibilitiesTeam Leadership: Lead, manage, and motivate the service crew to ensure smooth day-to-day operations. Delegate tasks effectively to team members and ensure all shifts are well-covered.Customer Service: Ensure all customers receive exceptional service and maintain a welcoming environment. Address customer inquiries and complaints promptly...


  • Petaling Jaya, Selangor, Malaysia beBee Careers Full time

    About the Role:We are seeking a talented Operations Lead to join our team. As an Operations Lead, you will be responsible for developing and implementing operational strategies that align with our overall objectives and growth plans. Key Responsibilities:• Develop and implement operational strategies that align with our overall objectives and growth...

Operation Manager

4 weeks ago


Petaling Jaya, Selangor, Malaysia Commerce Access Sdn. Bhd Full time

Job Description

  1. Manage team leaders, determine and define contact center operational strategies by conducting needs assessments and business reviews. Understanding contact center metrics and applying the given technology to optimize the workforce. Assist in defining user requirements, focusing on efficiency and effectiveness.
  2. Work closely with WorkForce Management (WFM) to ensure staffing/roster levels support business targets. Help to define "quality" and assist in establishing a learning environment based on collaboration, feedback, and data. Drive a resolution- focused environment aimed at delighting the customer.
  3. Ensure Teams are motivated, engaged, empowered, and informed. Build a culture that includes performance reviews, coaching, counseling, and disciplining employees. Organizing Event, Reward & Recognition with the help of Team Leader.
  4. Prepare contact centre performance reports by collecting, analyzing, and summarizing data and trends. Build, develop and continuously improve contact centre operational strategies and procedures.
  5. Continuously looking for and executing on new ways to provide more efficient and effective customer outcomes. Delivering efficiency, customer satisfaction, and workforce effectiveness objectives. Be unafraid to ask for help, be willing to 'fail- fast' and willing to take a risk when the need arises. Ensure a safe, friendly working environment. Ensure company and client compliance initiatives are in place and supervised.
  6. Any other relevant task that is deemed required to ensure the best quality of service.

Minimum Experience (Year)

  • 10 years

Qualification

  • Degree or relevant experience in operation and managing customer contact centre
  • Certified Operations Performance Centre ("COPC")
#J-18808-Ljbffr