Customer Support Representative

1 week ago


Johor Bahru, Johor, Malaysia Sperton Global AS Full time

This job opportunity is for a Customer Service Representative role, likely for a company like Grab, given the mention of handling inquiries related to Grab services, payment issues, Grab orders, and the Grab App. Here's a summary of the key details:

Job Scope:
  • Handling inbound communications (calls, emails, live chat) from customers regarding general inquiries, complaints, feedback, and other issues related to the company's products.
  • Assisting and resolving customer issues related to Grab services, payments, orders, and the Grab App.
Requirements:
  • Proficiency in English (both spoken and written).
  • Open to SPM leavers and fresh graduates; full training is provided.
Salary Package:
  • Basic Salary: RM2,100
  • KPI/Attendance Allowance: Up to RM400
  • Shift Allowance: Up to RM300
  • Total Potential Salary: Up to RM2,800 per month, including allowances.
Working Hours:
  • Shift Schedule: Rotational shifts.
  • Daily Working Hours: 9 hours per day, including a 1-hour break.
  • Workweek: 6 days a week with 1 day off (depending on the shift schedule).
Job Type:
  • Full training provided (1 month duration).

This role would be a good fit for someone looking to start a career in customer service, especially in a dynamic and fast-paced environment. The training provided suggests that no prior experience is necessary, making it an ideal opportunity for fresh graduates.

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